Operational Support Officer (Administration Role)

Coventry City Council; Rishton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Coventry City Council is seeking an administrative support professional for the Fostering Service. You will manage foster carer finances, Local Authority checks, and maintain case management systems.

The role involves handling calls, monitoring mailboxes, and providing flexible, proactive support to ensure children remain at the heart of our work. We are looking for candidates who can thrive in a busy environment, prioritise their workload, and contribute to a positive team culture.

Qualifications

• Flexible approach and proactive work style are essential.
• Strong organisational skills and the ability to prioritise workload in a busy environment.
• Excellent communication skills for liaising with carers and professionals.
• Attention to detail is important for accurate recording and checks.

Responsibilities

• Provide administrative support to the Fostering Service.
• Handle foster carer finances and Local Authority checks.
• Update case management and in-house tracking systems.
• Answer phone calls and monitor functional mailboxes.

Skills

Flexible approach

Self-starter

Organisational skills

Attention to detail

Excellent communication

Job description

What is the job role?

The post is based in the Fostering Service, and you will be responsible for a range of administrative support tasks, such as foster carer finances and Local Authority checks. This will include updating case management and in-house tracking systems. You will be answering phone calls from carers and other professionals, monitoring functional mailboxes and any other required support tasks. You will promote a positive working culture where children are at the heart of everything we do.

The Fostering Service is a rewarding and exciting area to work in, where you will be part of a team ensuring the child’s journey within Children’s Services is the best it can be.

This is a fixed-term contract covering maternity leave until 27 June .

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempted under the Rehabilitation of Offenders Act and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for someone who:

• Has a flexible approach
• Is a self-starter
• Has strong organisational skills and the initiative to prioritise their own workload
• Thrives in a busy and diverse environment
• Has great attention to detail along with excellent communication skills