Operational Support Manager (Therapeutics & Palliative Care)

Transformationunitgm; Sheffield; On-site; GBP 29,000 - 37,000; Full time

Job summary

A leading NHS Trust in Sheffield is seeking an Operational Support Manager for Therapeutics and Palliative Care. This full-time role involves managing administrative staff, ensuring high-quality service delivery, and fostering effective team dynamics. The successful candidate will enjoy a supportive environment with opportunities for professional development and flexible working arrangements.

Benefits

Career development opportunities

Flexible working

Good annual leave

Pension schemes

Health and wellbeing packages

Qualifications

• Educated to degree level or equivalent experience.
• 5 GCSEs including Mathematics and English (Grade C/4 or above).

Responsibilities

• Provide direct line management for administrative staff.
• Ensure day-to-day workflow of the admin teams is achieved.
• Develop and maintain effective working relationships.

Skills

Leadership

Communication

Organizational Skills

Teamwork

Problem Solving

Education

Degree or equivalent experience

5 GCSEs including Mathematics and English

Tools

Microsoft Office

Lorenzo

SystmOne

Job description

Main area Therapeutics and Palliative Care Grade NHS AfC: Band 5 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 190-0139-DIR-A

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Northern General Hospital Town Sheffield Salary £29,970 - £36,483 per annum pro rata for part time staff Salary period Yearly Closing 27/05/2025 23:59 Interview date 09/06/2025

Operational Support Manager (Therapeutics & Palliative Care)

NHS AfC: Band 5

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

The Service Coordinator will work with our administrative service teams, and our clinical service teams in partnership with our Clinical Leads. To work well with our teams, you will need to be passionate about improving patient care and making our services a brilliant place to work for our people.

To co-ordinate administrative services in support of clinical service teams and assist the clinical service teams in the delivery of performance metrics. The post holder will support the continual improvement of hospital services to ensure the best possible care for the patients we provide services to and ensure a brilliant place to work for our team members.

The successful candidate will be supported to develop their experience, skills and knowledge in a friendly and empowering environment so that they are able to perform to a high standard in this role and also prepare for further career progression at the right time.

The post holder will also be supported to maintain a healthy balance between their personal life and their career, and access flexible working arrangements which are suitable to the needs of our services.

Main duties of the job

Provide direct line management alongside the Therapeutics & Palliative Care (TPC) Operational Manager for administrative staff.

Ensure the day-to-day workflow of the TPC admin teams is achieved, working with administration teams including PA’s, secretarial support and admin staff including team leaders.

In conjunction with the TPC Operational Manager develop, implement and monitor good working practices and protocols ensuring the provision of a high quality service.

Ensure the TPC admin rota’s are completed effectively and services are adequately covered during core working hours, escalating any issues that cannot be resolved to the Operational Manager.

To ensure that all admin and clerical staff are aware of all contractual targets and that they understand the role they play in the delivery of these targets.

To develop and maintain effective working relationships with administrative, nursing, clinical and management teams.

Work independently and be responsible for managing own workload

Ensure compliance of own and staff's mandatory training targets in line with trust policy.

Ensure that admin staff are appropriately trained to respond to the calls they receive.

Identify skill and knowledge base requirements and ensure individual training needs are addressed for all staff.

Participate in the recruitment of new staff and take an active role in staff induction, including organising training.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Qualifications

• Educated to degree level or equivalent experience
• 5 GCSEs including Mathematics and English (Grade C/4 or above) or equivalent experience
• Knowledge of the full range of administrative policies and procedures, acquired through training and relevant experience
• Relevant vocational management and leadership qualifications or training courses demonstrating a proven track of record of commitment to learning and development.

Further Training

• Evidence of continuous professional development job-relevant training
• Staff management training
• Change management training

Experience

• Staff management and supervisory experience
• Working in an NHS Hospital or other large organisation
• Evidence of developing and maintaining effective working relationships with a variety of professionals (“the MDT”) and service users/customers
• Demonstrable track record working with healthcare targets such as the 18-week RTTP
• An awareness of the challenges currently facing the NHS
• Demonstrable leadership qualities and line management experience.
• Experience investigating incidents reported on the Datix on-line system
• Ability to manage staff to organisational policies.
• Experience of contributing to service improvement projects
• Awareness of STH Trust policies and procedures
• Demonstrable leadership qualities
• Excellent written and verbal communication skills
• Excellent interpersonal skills encompassing both teamwork and customer service.
• Highly developed organisational skills including the ability to multitask.
• Ability to motivate influence, persuade and direct across all grades and disciplines of staff.
• Ability to prioritise one’s own workload and that of others.
• Ability to work under pressure in a fast-paced environment.
• An eye for detail whilst maintaining an active appreciation of the bigger picture.
• Ability to solve problems and respond to issues as they arise.
• Good standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages
• Working knowledge of confidentiality, related legislation, and codes of practice.
• Ability to work independently with minimal supervision.
• Ability to work fast and efficient.
• Ability to work as part of a team.
• Ability to be flexible and sensitive and able to cope with the changing needs of the role.
• Good written communication skills including the ability to present information in a clear manner.
• Ability to prioritise effectively, including when working to tight deadlines.
• Ability to deal effectively with conflict and to minimise its escalation.
• Ability to solve problems.
• Competent to interpret numerical information.
• Ability to keep accurate and appropriate staff records.
• Ability to produce brief reports including numerical information.
• Knowledge of medical terminology
• An understanding of clinical governance, including risk assessments and incident investigation and resolution.
• Knowledge and experience of using Lorenzo and SystmOne
• Knowledge and experience of using ESR, PALMS and ERS
• Demonstrable leadership qualities and line management experience.
• Ability to manage staff to organisational policies.

Other Factors

• Being able to travel between NGH, RHH and Community bases.

Candidates are advised to read the attached guidance on using AI technology. W hen you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.

When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.

You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.

If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

For more information about our organisation and the opportunities available, please visit ourwebsite and follow us onTwitter andFacebook .

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.