Operational Support Manager for Domestics and Cleaning Services

Sodexo Ltd; Colchester; On-site; GBP 45,000; Full time

Job summary

A leading facilities management company is seeking an experienced Operations Manager for a fixed-term contract at Colchester Hospital. The successful candidate will oversee domestic services, optimize processes, and lead teams to ensure high-quality standards. Essential skills include strong analytical abilities, workforce planning expertise, and effective communication. This role offers a competitive salary of £45,000 annually with a supportive team culture.

Benefits

£45,000 annual salary

40-hour working week

12-month fixed-term contract

Supportive team culture

Qualifications

• Experience in operations or facilities management, especially in domestic services.
• Strong analytical and organizational skills related to workforce planning.
• Excellent communication skills to engage at all levels.

Responsibilities

• Support the planning and delivery of cleaning services.
• Lead on workforce planning and rota design.
• Analyze workforce data to inform decision-making.
• Drive continuous improvement initiatives.
• Foster strong relationships across teams.

Skills

Operations management

Analytical skills

Organizational skills

Proficient in Excel

Communication skills

Job description

Operations Manager – Domestics (Fixed Term Contract, 12 Months)

Colchester Hospital | £45,000 per annum | 40 hours per week

Are you an experienced operations professional ready to make a real impact in a healthcare environment?

We’re looking for a proactive and analytical Operations Manager to support the delivery of high‑quality domestic and cleaning services across Colchester Hospital.

About the Role

As part of our dedicated facilities management team, you’ll support the Domestics Manager in ensuring the smooth, efficient, and resilient operation of cleaning and domestic services.

You’ll take the lead on strategic workforce planning, labour mapping, and service optimisation projects, ensuring that staffing and service delivery align perfectly with operational demand.

You’ll be hands‑on in improving processes, supporting supervisors, and delivering initiatives that drive both efficiency and quality.

Key Responsibilities

• Support the Domestics Manager with the planning and delivery of high‑quality cleaning and domestic services.
• Lead on workforce planning, rota design, and labour deployment to meet service needs within budget.
• Analyse workforce data and service KPIs to inform decision‑making.
• Drive continuous improvement initiatives and service optimisation projects.
• Foster strong relationships with staff, stakeholders, and management teams.
• Promote a zero‑accident health and safety culture and high standards of performance and engagement.

What We’re Looking For

• Proven experience in operations or facilities management, ideally within a domestic or cleaning service environment.
• Strong analytical and organisational skills with experience in workforce planning or labour modelling.
• Proficient in Excel and comfortable using digital workforce planning tools (e‑rostering experience a plus).
• Excellent communicator with the ability to influence and engage at all levels.
• A problem‑solver who thrives in a fast‑paced, change‑driven environment.

What We Offer

• £45,000 annual salary.
• 40‑hour working week.
• 12‑month fixed‑term contract.
• Opportunity to make a meaningful difference within a healthcare setting.
• Supportive team culture and opportunities to contribute to long‑term service improvements.

Apply today!