Operational Support Manager

Liverpool Heart and Chest Hospital NHS Foundation Trust; Liverpool; On-site; GBP 32,000 - 39,000; Full time

Job summary

Liverpool Heart and Chest Hospital NHS Foundation Trust in Liverpool is recruiting an Operational Support Manager (NHS AfC Band 5) to oversee day-to-day division operations, provide leadership to administrative and clerical teams, and drive performance against key targets.

You will contribute to service improvements and ensure high-quality, patient-centred care within a supportive NHS environment, with emphasis on proactive problem solving and collaborative leadership.

Qualifications

• Educated to degree level or equivalent experience in healthcare management, business administration, operational management or a related field.
• Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Evidence of continuing professional development.

Responsibilities

• Oversee day-to-day operational management of the Medicine Division.
• Provide leadership to administrative and clerical teams.
• Drive performance against key operational targets.
• Contribute to service improvements and support high quality, patient-centred care.

Skills

Leadership

Organisational skills

Communication

Problem solving

People management

Analytical thinking

Attention to detail

Project management

Interpersonal skills

Continuous improvement

Education

Degree in healthcare management / related field

Tools

Excel

Word

PowerPoint

Job description

Employer Liverpool Heart & Chest Hospital NHS Foundation Trust Employer type NHS Site Liverpool Heart and Chest NHS Foundation Trust Town Liverpool Salary £32,073 - £39,043 per annum Salary period Yearly Closing 26/10/2026 23:59

Operational Support Manager

NHS AfC: Band 5

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision'to bethe best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.

Our reputation for strong performance is important in delivering thebest carefor our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.

As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aimto extending access and improve quality.

Our vision is underpinned by five strategic goals:

• Quality:to deliver the highest quality, safest and best experience for patients and their families by providing reliable care
• Service and Innovation:to develop our service portfolio for patients by developing innovative models of care
• Value:to maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs
• Workforce:to be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care
• Stakeholders:to develop productive relationships with key stakeholders in order to enhance our profile and reputation.

Our Mission

“Excellent, Compassionate and Safe care for every patient, every day”

Job overview

We are delighted to offer an exciting opportunity to join the Medicine Division as an Operational Support Manager on a permanent, full time basis.

In this varied role, you will support the day-to-day operational management of the Division, provide leadership to administrative and clerical teams, and help drive performance against key operational targets. You will also contribute to service improvements and support the delivery of high quality, patient centred care.

We are looking for a motivated and organised individual with excellent communication and interpersonal skills, a proactive approach to problem solving, and a genuine commitment to improving services for patients and their families. This is an excellent opportunity to develop your leadership and operational management experience within a supportive and forward thinking team.

Our recruitment process is designed to ensure candidates demonstrate the skills, knowledge, experience and values required for the role. If you have used AI to assist with your application, please declare this in the Supporting Information section. Applications should accurately reflect your own experience and abilities.

All applicants will be contacted and informed by email whether they were successfully shortlisted for interview.

As part of you pre-employment checks we will be required to obtain satisfactory references. We require at least one written reference from your current or most recent employer. We are only able to accept references from a professional work email address.

Employers are expected to implement the Care Certificate for all applicable new starters from April 2015. The Care Certificate aims to equip health and social care support workers with the knowledge and skills which they need to provide safe, compassionate care. We expect all new starters in clinical, patient facing posts (bands 1-4) to complete all 15 standards of the Care Certificate, within their first 6 months with the Trust.

Flexible Working applications will be considered in line the Trusts flexible working policies.

The Trust is a no-smoking site.

Please note UKVI guidelines prohibits sponsorship for all Band 2 and 3 posts. Guidelines state that many other posts are also not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine whether you would be eligible for sponsorship if you were to gain a conditional offer for this role.

If you are a Skilled Worker/ Health and Care visa applicant and you are coming to work in an occupation defined by the relevant Standard Occupational Classification (SOC) code, you will be required to provide a criminal record certificate from any country you have lived in for 12 months or more in the last 10 years, this is also applicable for your adult dependants.

Our statement on modern slavery

We have zero tolerance of slavery and human trafficking and are committed to maintaining and improving systems, processes and policies to avoid complicity in human rights violation and to prevent slavery and human trafficking in our supply chain.

The Trust policies, procedures, governance and legal arrangements are robust, ensuring that proper checks and due diligence are applied in employment procedures to ensure compliance with this legislation. We also conform to the NHS employment check standards within our workforce recruitment and selection practices. This strategic approach incorporates analysis of the Trust’s supply chains and its partners to assess risk exposure and management on modern slavery.

Employee certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Qualifications

• Educated to degree level or equivalent experience in healthcare management, business administration, operational management or a related field.
• Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Evidence of continuing professional development.

Knowledge

• Experience of working within an NHS or healthcare environment.
• Experience of analysing and interpreting performance data and producing reports.
• Experience of Referral to Treatment (RTT) performance management.
• Experience of managing competing priorities and meeting deadlines.
• Experience of working with waiting lists, patient pathways and performance targets
• Knowledge of data quality, validation processes and performance reporting.
• Experience of operational management within an acute hospital setting.
• Experience of capacity and demand planning.
• Experience of managing administrative or clerical teams.
• Experience of workforce management, including sickness absence management, appraisals and recruitment processes.

Skills

• Strong organisational and planning skills with the ability to prioritise workload effectively.
• Excellent written and verbal communication skills.
• Ability to influence and work collaboratively with clinical and non-clinical staff.
• Ability to motivate and support teams to achieve operational objectives.
• Ability to work independently and use initiative.
• Ability to interpret complex data and present findings clearly.
• Ability to manage change and support service improvement initiatives.
• Strong leadership and people management skills.

Values

• Demonstrates Trust values and behaviours.
• Commitment to equality, diversity and inclusion.
• Professional and credible approach.
• Strong attention to detail and commitment to accuracy.
• Flexible and adaptable approach to work.
• Ability to remain calm and effective under pressure.
• Commitment to delivering high-quality patient-centred services.
• A proactive and solutionfocused approach.
• Willingness to work flexibly to meet service needs.

We reserve the right to close this vacancy early. Therefore, interested applicants are advised to apply as early as possible.