Operational Support Grade

Mitie Cleaning & Hygiene Services; York and North Yorkshire; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices lifestyle benefits

MiDeals discounts

Cycle to work

Life cover

Pension enhancements

Share plan

Mitie Stars rewards

Job summary

Mitie Cleaning & Hygiene Services, in partnership with HMP Millsike, seeks an Operational Support Grade to join a brand-new prison team. The role is a permanent, full-time position at 40 hours per week with a starting salary of £30,372.08 per year.

You will help ensure safety, security and a welcoming environment for staff, visitors and detainees while delivering excellent customer service. We value empathy, integrity and clear communication, with comprehensive benefits and inclusion.

Qualifications

• Basic to intermediate IT skills (Microsoft Excel, Word, Outlook).
• Excellent communication skills.

Responsibilities

• Manage entry and exit procedures for staff, visitors, contractors, and vehicles.
• Provide exceptional customer service to visitors, fostering a welcoming and safe environment.
• Conduct regular patrols to maintain external security.
• Perform searches and confiscating forbidden items in line with policies.
• Escort visitors and prisoners to ensure safety and security.
• Operate the establishment's radio system and monitor CCTV.
• Maintain logs and report contraband items.
• Administrative data maintenance.

Skills

Empathy

Integrity

Resilience

Showing respect

Assertion

Communication skills

Suspending Judgement

Basic IT Skills

Job description

Better places, thriving communities.

Salary: £30,372.08

Are you looking for anewrole where you can genuinely make a difference?

About HMP Millsike - A New Approach for a New Prison

HMP Millsike is a brand-new prison dedicated to transforming lives through a contemporary, evidence-based approach to prison delivery. Our vision is to protect the public while fostering an environment of rehabilitation and personal growth. We aim to create a vibrant community where individuals can develop the skills and resilience needed for successful reintegration into society.

Better places, thriving communities.

Operational Support Grade - HMP Millsike

Salary: £30,372.08

Are you looking for anewrole where you can genuinely make a difference?

About HMP Millsike - A New Approach for a New Prison

HMP Millsike is a brand-new prison dedicated to transforming lives through a contemporary, evidence-based approach to prison delivery. Our vision is to protect the public while fostering an environment of rehabilitation and personal growth. We aim to create a vibrant community where individuals can develop the skills and resilience needed for successful reintegration into society.

Skills And Attributes

• Empathy
• Integrity
• Resilience
• Showing respect
• Assertion
• Communication skills
• Suspending Judgement
• Basic IT Skills

Why apply for this role?

• Help make a real difference to people's lives
• An opportunity to build your career within a brand new state of the art prison
• Continuously develop new skills and work with an incredible team
• Excellent salary of £30,372.08 and benefits package to reward your hard work
• Permanent Contracted 40 hours per week

Core Values and Culture

• We are one Mitie: Delivering seamless, unrivalled service by working together.
• Built on integrity and trust: Upholding integrity and trust in all actions.
• Going the extra mile: Committed to excellence in service delivery.
• Our diversity makes us stronger: Embracing diverse backgrounds to generate innovative ideas.
• Customer-centric: Partnering with customers to put their needs first.

OSG Job Responsibilities

• As an OSG, you will play a vital role in ensuring the safety, security, and well-being of staff, visitors, and prisoners at HMP Millsike. Your responsibilities will include:
• Managing entry and exit procedures for staff, visitors, contractors, and vehicles.
• Providing exceptional customer service to visitors, fostering a welcoming and safe environment.
• Able to put visitors at ease and answer questions about any aspect of prison life.
• Support visitors and understand that having a loved one in prison can be distressing, anxiety provoking, difficult for families and friends of prisoners
• Conducting regular patrols to maintain external security.
• Performing searches and confiscating forbidden items in line with policies.
• Escorting visitors and prisoners to ensure safety and security.
• Handling mail and maintaining logs to report contraband items.
• Supervising prisoner activities, including clothing and property exchanges.
• Operating the establishment's radio system and monitoring CCTV.
• Monitoring the prisoners' PIN Phone system and maintaining logs.Ensuring compliance with safeguarding procedures and seeking advice when needed.
• Performing administrative tasks to ensure accurate data maintenance.

Person Specification

Requirements

We love to see applications from people who are motivated, hardworking, and willing to learn. Here are the core requirements we are looking for in the OSG role:

Basic to intermediate IT skills (Microsoft Excel, Word, Outlook).

Excellent communication skills.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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