Security Team Leader

Wilson James Ltd; Greater London; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

5.6 weeks annual leave

Employer Pension contributions

Life assurance

Wellbeing support

Job summary

Wilson James Ltd in North West London is seeking a Security Team Leader to oversee a team of security officers protecting premises, assets and personnel.

You will support the Security Operations Manager, manage day-to-day on-site operations, handle handovers and incident reporting, and respond to alarms with professional, customer-focused service.

A DS & CCTV SIA licence, attention to detail and proven leadership in a busy, high-traffic environment are essential.

Qualifications

• A highly detail-oriented approach is essential for effective security monitoring and reporting.
• Proven experience in leading a security team in a high-traffic environment.
• Experience working with on-site security operations and incident response processes.
• Ability to work independently and as part of a broader service team.

Responsibilities

• Ensure all site security staff on shift follow site procedures.
• Rotate officers across shifts to ensure consistency of service.
• Provide first line response to incidents, fire, security and health and safety.
• Respond to alarms promptly and escalate appropriately with thorough reporting.
• Be familiar with emergency evacuation procedures at all locations.
• Participate in emergencies, including evacuation and incident handling as required.
• Maintain Daily Occurrence Logs with high accuracy and detail.
• Ensure clear handovers and relevant information passes to future shifts.

Skills

Team leadership

Incident response

Customer service

Communication

Job description

Security Team Leader

Permanent

Location: North West London

Hours: 4 on, 4 off - 07.00am-19.00pm and 1900pm - 07.00am

Pay: £15.71

Join Our Team as a Team Leader!

As a Security Team Leader, you will be responsible for a team of Security Officers whose primary role is the protection of premises, assets, and personnel while maintaining a secure and safe environment for visitors, staff and contractors. You will support the Security Operations Manager to manage the day-to-day operation of the onsite security team in order to deliver a service that meets the client's expectations and contractual requirements. In addition, you will ensure that cover is provided by utilising team organisation and structure, and that a variety of administrative tasks are completed for reporting purposes. Your goal is to detect, deter, protect, observe, and report.

Due to ongoing development and construction on parts of the site/account, you will be required to complete a site induction training. Additionally, a 5-point PPE (Personal Protective Equipment) may be required for duties that necessitate accessing the active construction areas.

You will be assigned primarily to one site within the account, however to support our service you the client you may, from time to time, be deployed to other sites in the client portfolio to support operational delivery.

About the Role:

As a Team Leader, you will be responsible for:

• Ensure that all site security staff on shift implement the site security procedures correctly and completely.
• Ensure all officers are rotated throughout the shift where applicable to ensure consistency of service. Rotations must be coordinated daily and planned around operational requirements.
• Provide first line response to all incidents, fire, security and health and safety and manage these in accordance with site procedures.
• Ensure all alarms are responded to immediately, that the appropriate action is taken for each alarm, that the occurrence is escalated correctly, and that reports are completed on time.
• Be fully conversant with emergency evacuation/controlled movement to a place of safety procedures at all the locations.
• To play an integral role in any emergency including, protest activity, evacuation, dealing with antisocial behaviour, and first aid incidents (or assistance to trained first-aiders).
• Maintain the Daily Occurrence Logs ensuring that all occurrences and incidents are logged accordingly to a high standard and great attention to detail.
• Ensure an effective and accurate handover of information and equipment is carried out at the end of each shift and that all information relevant to future shifts is passed on effectively. This includes familiarisation with all information recorded during rest days
• To operate internal security patrols regularly ensuring a secure delineation between certain demises within the site
• Protecting the premises, property and personnel from theft, damage and violence; investigating unusual conditions, reporting damage to perimeter fencing or other buildings within site, and checking that buildings are securely locked
• Providing a customer focused service, maintaining a professional and courteous manner at all times.
• Offering advice and assistance, and being a visual presence and reassurance to site visitors.

Why join us?

We are Proud to be employee owned. This means we focus on long-term success and recognise the contribution of our colleagues who make our success possible.

When you join Wilson James, you'll be part of a business that:

• Invests in training, development and career progression
• Supports wellbeing and work-life balance
• Encourages diversity, inclusion and belonging
• Values innovation and continuous improvement
• Is built for long-term success, not short-term gain
• Gives you the opportunity to make a meaningful contribution to our future

Alongside a competitive salary, you'll benefit from:

• 5.6 weeks annual leave
• Employer Pension contributions
• Access to financial wellbeing support and lifestyle benefits
• Life assurance
• Specialist mental health & wellbeing support
• Online GP services for you and your family
• Discounts at hundreds of retail, leisure and lifestyle brands
• A Cycle to Work scheme
• Employee Referral scheme

What we are looking for:

• To hold a current DS & CCTV SIA Licence
• A highly detail-oriented approach is essential for effective traffic and security monitoring.
• Proven experience in leading a team
• Proven ability to work independently with minimal supervision, while also integrating seamlessly into a broader security and service team environment
• Experience working in a high-traffic, customer-facing environment and the ability to deal with a wide variety of customers and stakeholders.
• Openness and competency in adopting new technologies that support your role and the clients business, including AI.

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction, and we work with diverse, vibrant clients, making for a dynamic and engaging workplace. Employee owned since 2026, we are strengthening our people-first culture every day and creating even greater opportunities for investment, innovation, career development and long-term success.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges

If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.