Operational Support Administrator

East Midlands Ambulance Service NHS Trust; Annesley Woodhouse; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

NHS Pension Scheme

Flexible working patterns

Annual leave: 27–33 days pro rata

Job summary

East Midlands Ambulance Service NHS Trust is seeking an organised Operational Support Administrator to join the team at Sherwood Park Resource Centre, Annesley. The role focuses on fleet administration, records management and providing a high-quality support service in a fast-paced environment.

The position requires strong attention to detail, IT skills and the ability to prioritise tasks. Part-time hours (15 per week) with fixed Monday and Tuesday 8am–4pm shift patterns, pro rata salary and

Qualifications

• Maths GCSE Grade 5-9.
• Business Administration Qualification or equivalent.

Responsibilities

• Provide administrative support to the Operational Support Team.
• Maintain fleet and vehicle records; process invoices and financial docs.
• Produce routine and ad hoc reports; manage correspondence and meeting minutes.
• Liaise with Finance, suppliers and operational teams to resolve queries.

Education

Business Administration Qualification

Job description

Main area Administrator Grade NHS AfC: Band 3 Contract Permanent Hours Job share - 15 hours per week (Monday and Tuesday 8am - 4pm) Job ref 335-A-2069

Site Sherwood Park Resource Centre Town Annesley, Nottinghamshire Salary £25,760 - £27,476 pro rata per annum Salary period Yearly Closing 30/08/2026 23:59

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).

Job overview

We are looking for an organised, proactive and customer-focused Operational Support Administrator to join the Operational Support Team at East Midlands Ambulance Service NHS Trust. This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced environment and takes pride in delivering a high-quality support service.

The successful candidate will play a key role in supporting the administration of the Trust's fleet and operational support functions, ensuring that records, systems and documentation are maintained accurately and efficiently. Working closely with colleagues across the Trust, Finance teams, suppliers and external stakeholders, you will help ensure that operational support processes run smoothly and effectively. This role requires excellent attention to detail, strong organisational skills and the ability to manage competing priorities whilst maintaining high standards of customer service

Main duties of the job

The Operational Support Administrator will provide comprehensive administrative support to the Operational Support Team, ensuring that information is processed accurately and within required timescales. You will be responsible for maintaining fleet-related records and supporting the administration of vehicle maintenance, compliance and operational processes across the Trust.

Key responsibilities include processing purchase invoices and fleet system transactions, maintaining vehicle records, supporting fuel card administration, producing reports, managing correspondence and acting as the first point of contact for enquiries. The post holder will also assist with insurance claim administration, audit preparation, document management and the creation of accurate management information to support operational decision-making.

You will work collaboratively with a wide range of internal and external stakeholders, ensuring a professional, responsive and customer-focused service is delivered at all times.

Working for our organisation

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too:

• Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff
• Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
• Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
• Uniform will be provided where this is a requirement of the role
• Expert training and support from our dedicated in-house education team.
• Membership of the NHS Pension Scheme.
• Occupational Health support along with an Employee Assistance Programme
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Salary Sacrifice Schemes and cycle to work.
• An exceptional place to work to provide with high-quality emergency care to save lives and make a difference to people
• A first-class employer, promoting equality, diversity and inclusion of our employees. We are a Rainbow Accredited organisation, and a Veteran Aware and Disability Confident employer.

Detailed job description and main responsibilities

The Operational Support Administrator will provide effective and efficient administrative support to the Operational Support Team in line with Trust policies and procedures. Responsibilities will include maintaining accurate fleet and vehicle records, processing invoices and financial documentation, administering sales orders and job cards through fleet management systems, and ensuring all information is recorded and maintained to a high standard.

The post holder will maintain statutory vehicle records, support service level agreement administration, manage vehicle taxation records and administer the Trust's fuel card system. They will liaise with Finance colleagues, suppliers and operational teams to resolve queries promptly and ensure accurate financial processing.

The successful candidate will act as the first point of contact for the department, providing a professional service when handling telephone calls, visitors and correspondence. They will prepare meeting minutes, produce and distribute routine and ad hoc reports, and support the gathering and collation of information for audits and performance monitoring activities.

Candidates should have significant administrative experience, strong IT skills, excellent organisational abilities and the confidence to work both independently and as part of a team. The ability to prioritise workload, meet deadlines, communicate effectively and maintain a high level of accuracy is essential. Experience of working within a fleet, transport, automotive or similarly regulated environment would be advantageous

Person specification

Qualifications

• Maths GCSE Grade 5-9
• Business Administration Qualification

The East Midlands has a lot to offer:

Making a Difference

Action Packed Roles

Support and Belonging

Accessibility

If you have any accessibility requirements at any point during the recruitment process, then please contact the recruiting manager.

If you haven’t heard back from us within eight weeks of the closing date please consider your application unsuccessful.

Due to the high volume of applications received we are unable to provide updates on the progress of applications and only successful candidates at shortlisting stage will be contacted, regrettably feedback will not be provided. If you are unsuccessful at this stage please refer back to the job description, person specification and advertised requirements for ways to improve your future applications.

Internal candidates applying for vacancies must have completed their probationary period (stated within your contract) at point of application.

East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer,committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities. Black and Minority Ethnic staff are currently under-represented within our workforce, and we welcome applications from within these communities.

We are keen to promote a positive work-life balance. We recognise the importance of being able to spend quality time with family and friends and to engage in your own personal interests outside of work, which alongside work helps us to lead healthy and fulfilling lives. We are committed to embedding the NHS People Promise to support colleagues to work flexibly in a way that works for our patients, for us and for you. Many of our staff already work flexibly in many different ways, including job share, part-time or other flexible working patterns. Please talk openly to us at interview about flexible working opportunities. In addition, if a role is advertised as home based, we remain committed to supporting flexibility around workplace locations, so please talk to us about the options available to you. If it works for our service, we will do our best to make it work for you.

At EMAS we believe that our culture should be built upon our core values and that our behaviour should reflect these. Our values – respect, integrity, contribution, teamwork and compassion - underpin everything we do – how we deliver our services and how we work with each other. We believe that it’s our people who make EMAS what it is.

Our Vision -Respondingto patient needs in the right way,developingour organisation to become outstanding for patients and staff, andcollaboratingto improve wider healthcare.

Please note we reserve the right to withdraw this vacancy if an internal member of staff on our redeployment register expresses an interest and is successful for this vacancy, or if a sufficient number of applications is received.

Please be aware if you are applying for a Frontline role, an Enhanced DBS clearance check will be required, and depending on the nature of other non-patient facing roles this check may also be required if offered a position with EMAS (Al l spent and unspent convictions must declared).

If you are not part of the update service, you will be liable for the payment and this will be deducted from your first months’ salary. The current cost of an enhanced DBS check is £55.38.

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