Emergency Medical Advisor (999 Call Handler - Nottingham)

East Midlands Ambulance Service NHS Trust; Bulwell; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

NHS Pension

Holiday entitlement

Uniform provided

Professional development

Discounts

Job summary

East Midlands Ambulance Service NHS Trust is recruiting a 999 call handler (Emergency Medical Advisor) based in Nottingham. You will start at NHS AfC Band 3, progressing to Band 4 after 13 months, with probation and training. The role includes taking 999 and urgent calls, providing pre-arrival advice, and mentoring new call handlers.

Full-time, 37.5 hours per week, shifts including nights and weekends. Salary ranges from £25,760 to £31,157 plus unsocial hour enhancements, with a commitment to

Qualifications

• Experience of working with computers.
• Experience of working with the general public.
• Excellent interpersonal skills.
• Ability to pay attention to detail.

Responsibilities

• Receive 999 and urgent calls from the public and Health Service colleagues.
• Prioritise calls in line with protocols and provide pre-arrival advice.
• Work in a 24/7 operation with a shift pattern including nights and weekends.

Skills

Experience with computers

Experience with the general public

Excellent interpersonal skills

Attention to detail

Job description

Emergency Medical Advisor (999 Call Handler - Nottingham)

NHS AfC: Band 4

Main area Call Handler Mentor Grade NHS AfC: Band 4 Contract Permanent: Commencing Band 3 progressing to Band 4 after 13 months. Section 2 unsocial hours enhancement apply Hours Full time - 37.5 hours per week (shifts work encompassing day and night time (day time only rotas not available)) Job ref 335-A-2077

Site HPEOC Town Nottingham Salary £25,760 - £31,157 Indicative Band 3 progressing to band 4 with unsocial enhancement Salary period Yearly Closing 11/09/2026 23:59

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).

Job overview

999 call handler (Emergency Medical Advisor) progressing to an Emergency Medical Advisor Mentor

You will commence as a band 3 'Emergency Medical Advisor' trained to take 999 calls. After successfully completing your probation you will progress to the band 4 'Emergency Medical Advisor Mentor' in your 13th month with us. As a Emergency Medical Advisor Mentor you will be trained to provide mentoring to new call handlers, including carrying out call handler assessments and providing reports/feedback as required.

Salary includes an example average unsocial enhancement. Unsocial enhancements will vary month to month. Should you work an alternative shift pattern, unsocial hours enhancements may vary further.

Why be a 999 call handler for East Midlands Ambulance Service?

Working for us is an experience like no other, it’s a great privilege not only will you save lives, you will also bring new life into the world and provide support at a persons time of need.

Save and Change lives with a career in the ambulance service; an ambulance service career is much more than “flashing blue lights”! You will make a difference every day to patients in emergency and non-emergency situations.

You will have countless opportunities to progress; enjoy continuous professional development, helping you to develop your skills, gain new ones, and progress to roles at a higher pay grade.

With annual reviews and the support of our team, you will have career potential that matches your ambitions.

Main duties of the job

What does a 999 Call handler do?

Based at the Emergency Operations Centre in Nottingham you will receive 999 & urgent calls from the public and Health Service colleagues; you will prioritise calls in line with agreed protocols and provide pre-arrival advice.

With shift up to 12 hours includes night working, we operate 24/7 365 days of the year including public bank holidays such as Christmas and New Year.

Successful candidates will have previous experience working in a pressurised environment and demonstrate an ability to work effectively and make fast paced decisions whilst providing excellent care and advice.

The ability to work on their own initiative within a team and have effective verbal communication skills and be computer literate.

Successful applicants will be invited to an online assessment on the 15/09/26 following a successful assessment you will be invited to interview on the 26/09/26.

Training will be 5 weeks full time followed by approximately 8 mentoring shifts. Annual leave is also restricted during the training.

Some elements of the training may be virtual or off site. Please bear this in mind before applying.

Working for our organisation

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too. We offer:

• Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).


• Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.


• We are a uniformed service and uniform will be provided.


• Expert training and support from our dedicated in-house education team.


• Enrolment into the NHS Pension Scheme.


• Occupational Health support along with an Employee Assistance Programme


• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.


• An exceptional place to work to provide high-quality emergency care to save lives and make a difference to people with life‑threatening illnesses or injuries.


• A first-class employer, promoting equality, diversity and inclusion of our employees.

Detailed job description and main responsibilities

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust.

It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.

This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement

Person specification

Qualifications and Experience

• Experience of working with computers


• Experience of working with the general public


• Excellent interpersonal skills


• Displays an ability to pay attention to detail

The East Midlands has a lot to offer:

Making a Difference

Action Packed Roles

Support and Belonging

Accessibility

If you have any accessibility requirements at any point during the recruitment process, then please contact the recruiting manager.

If you haven’t heard back from us within eight weeks of the closing date please consider your application unsuccessful.

Due to the high volume of applications received we are unable to provide updates on the progress of applications and only successful candidates at shortlisting stage will be contacted, regrettably feedback will not be provided. If you are unsuccessful at this stage please refer back to the job description, person specification and advertised requirements for ways to improve your future applications.

Internal candidates applying for vacancies must have completed their probationary period (stated within your contract) at point of application.

East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer,committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities. Black and Minority Ethnic staff are currently under‑represented within our workforce, and we welcome applications from within these communities.

We are keen to promote a positive work‑life balance. We recognise the importance of being able to spend quality time with family and friends and to engage in your own personal interests outside of work, which alongside work helps us to lead healthy and fulfilling lives. We are committed to embedding the NHS People Promise to support colleagues to work flexibly in a way that works for our patients, for us and for you. Many of our staff already work flexibly in many different ways, including job share, part‑time or other flexible working patterns. Please talk openly to us at interview about flexible working opportunities. In addition, if a role is advertised as home based, we remain committed to supporting flexibility around workplace locations, so please talk to us about the options available to you. If it works for our service, we will do our best to make it work for you.

At EMAS we believe that our culture should be built upon our core values and that our behaviour should reflect these. Our values – respect, integrity, contribution, teamwork and compassion - underpin everything we do – how we deliver our services and how we work with each other. We believe that it’s our people who make EMAS what it is.

Our Vision -Respondingto patient needs in the right way,developingour organisation to become outstanding for patients and staff, andcollaboratingto improve wider healthcare.

Please note we reserve the right to withdraw this vacancy if an internal member of staff on our redeployment register expresses an interest and is successful for this vacancy, or if a sufficient number of applications is received.

Please be aware if you are applying for a Frontline role, an Enhanced DBS clearance check will be required, and depending on the nature of other non‑patient facing roles this check may also be required if offered a position with EMAS (Al l spent and unspent convictions must declared).

If you are not part of the update service, you will be liable for the payment and this will be deducted from your first months’ salary. The current cost of an enhanced DBS check is £55.38.

Name Liliana Real Job title Recruitment Advisor Email address [e-mail]

Successful applicant through the interview process will be allocated a rota lines & must be able to commit to full time hours working the rota which includes working unsocial hours.

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