Clinical Information Assistant

East Midlands Ambulance Service NHS Trust; Nottingham; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

NHS Pension Scheme

Discounts in 200+ stores

Holiday entitlement 27-33 days

Job summary

East Midlands Ambulance Service NHS Trust is looking for an information analyst to assist in creating, developing and delivering high-quality clinical information. You will work in the Clinical Audit & Research Unit, handling data from multiple sources, performing queries, and generating timely reports to support patient care.

The role requires experience in data analysis, proficiency with Excel/Access, and knowledge of data governance and CPIs.

Qualifications

• Experience of data analysis and associated software e.g. MS Excel, MS Access.
• Ability to present highly complex information verbally and in writing.
• Knowledge of Caldicott Guidelines and Data Protection Legislation.

Responsibilities

• Assist with all aspects of information work within the Clinical Audit & Research Unit.
• Assist in management and analysis of complex datasets using spreadsheets, databases and other software tools.
• Prepare data from a range of sources and formats.
• Carry out checks for data quality and consistency and resolve discrepancies.
• Validate clinical information in line with procedures.
• Run and disseminate regular activity and performance reports.
• Ensure timely high-quality reports within deadlines.
• Assist in statutory and routine reporting where required.
• Utilise SPC and QI methodologies to monitor and improve patient care.

Skills

Analytical Skills

Data analysis

Planning & Organisation

Data Protection Knowledge

Problem solving

Clinical Audit experience

Communication skills

Tools

MS Excel

MS Access

Job description

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).

Job overview

To assist in the creation, development and delivery of high quality clinical information.

The post holder will work within the Clinical Audit and Research Unit to provide accurate and timely clinical information using a variety of sources and formats, performing queries and statistical analysis in response to routine, scheduled and ad hoc information requests.

The role will include the collection, checking and maintenance of high quality clinical data within departmental information systems.

Main duties of the job

• Assist with all aspects of information work within the Clinical Audit & Research Unit.
• Assist in management and analysis of complex datasets using spreadsheets, databases and other software tools.
• Prepare data from a range of sources.
• Carry out checks for data quality and consistency, investigating discrepancies and taking action to resolve.
• Validation of clinical information in line with procedures.
• Reformatting and manipulating data appropriately.
• Run and disseminate regular activity and performance reports using a wide range of data sources.
• Ensure information is provided to a cycle of deadlines and timely, high quality reports are presented in line with departmental procedure
• May be required to undertake preparation and submission of statutory and routine reporting as required.
• Assist in the monitoring and improvement of patient care by utilising Statistical Process Control (SPC) and Quality Improvement (QI) methodologies as required.
• Ensure the timely, accurate scanning and processing of paper patient report forms.
• Respond to requests for both anonymised and patient identifiable information (PII) in a range of formats from internal and external stakeholders (e.g. police, coroners) in line with Caldicott, Data Protection and Information Governance.

Working for our organisation

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too:

• Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff
• Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
• Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
• Uniform will be provided where this is a requirement of the role
• Expert training and support from our dedicated in-house education team.
• Membership of the NHS Pension Scheme.
• Occupational Health support along with an Employee Assistance Programme
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Salary Sacrifice Schemes and cycle to work.
• An exceptional place to work to provide with high-quality emergency care to save lives and make a difference to people
• A first-class employer, promoting equality, diversity and inclusion of our employees. We are a Rainbow Accredited organisation, and a Veteran Aware and Disability Confident employer.

Detailed job description and main responsibilities

• Assist with all aspects of information work within the Clinical Audit & Research Unit. This will include, but is not limited to, tasks relating to the EMAS Clinical Audit & Service Evaluation and Research Programmes, national and local Clinical Performance Indicators (CPIs) and national Ambulance Quality Indicators (ACQIs).
• Assist in management and analysis of complex datasets using spreadsheets, databases, and other software tools.
• Prepare data from a range of sources. This may include extracting appropriate data from sources such as spreadsheets, databases, SQL Report Manager, paper or electronic patient report forms, Alert C3 Computer Aided Dispatch System (CAD), the NHS Summary Care Record (SCR) and Myocardial Ischaemia National Audit Project (MINAP).
• Carry out checks for data quality and consistency, investigating discrepancies and taking action to resolve. This may involve reporting issues to line manager, contacting data providers for missing data and running further checks on data accuracy.
• Validation of clinical information in line with procedures, guidance or precedent. This includes abstracting and analysing patient medical records to determine whether patient care has been delivered in accordance with clinical guidelines (e.g. CPIs, clinical audit).
• Reformatting and manipulating data appropriately.
• Run and disseminate regular activity and performance reports using a wide range of data sources.
• Ensure information is provided to a cycle of deadlines and timely, high quality reports are presented in line with departmental procedure or precedent.
• May be required to undertake preparation and submission of statutory and routine reporting as required. This may include submission of data for ACQIs to the Department of Health.
• Assist in the monitoring and improvement of patient care by utilising Statistical Process Control (SPC) and Quality Improvement (QI) methodologies as required.
• Ensure the timely, accurate scanning and processing of paper patient report forms.
• Respond to requests for both anonymised and patient identifiable information (PII) in a range of formats from internal and external stakeholders (e.g. police, coroners) in line with Caldicott, Data Protection and Information Governance.
• Attend mandatory training as required by the organisation and any other training identified as necessary within the team.
• Attend meetings as required.

Communication and Relationship Skills

• Ability to present highly complex information verbally and in writing, adjusting styles to meet the requirements of different audiences. This will include interpreting statistical and analytical results from clinical audit, service evaluation and research in order to explain their meaning to non-statistical/analytical professionals.
• Maintain effective relationships with various departments, managers and external stakeholders in relation to (for example) ACQIs, MINAP, CPIs and internal clinical audit projects.
• Provide clear, accurate information to the Head of Clinical Governance, Audit and Research to ensure decisions are taken based on robust evidence.
• Communicate highly sensitive PII in line with legislation, policy and procedure.

Knowledge, Training and Experience

• Experience of data analysis and associated software packages e.g. MS Excel, MS Access.
• Experience of data manipulation including storage, retrieval and updating.
• Knowledge of medical terminology.
• Experience in application of Caldicott Guidelines and Data Protection Legislation.
• Responsible for ensuring own knowledge is kept up-to-date, attending training and gaining qualifications where appropriate.

Analytical and Judgement Skills

• Abstract and analyse patient medical records to determine whether patient care has been delivered in accordance with clinical guidelines (e.g. CPIs, ACQIs, clinical audit).
• Comparing data from different sources and judging the appropriate source for the task in hand (e.g. CAD, paper/electronic patient report forms, MINAP)
• Able to provide quality, consistency and accuracy during all aspects of data collection, cleansing, analysis and presentation.
• Make judgements involving complex facts or situations, many of which require analysis (e.g. clinical audit).

Planning and Organisational Skills

• The post holder will be required to work regularly without supervision.
• Meet strict deadlines for routine reports and submission of performance management figures (e.g. ACQIs, CQIs).
• Pro-actively manage own workload, prioritising unpredictable and conflicting demands while still meeting statutory deadlines.
• Dealing with information requests from a wide range of stakeholders, often with short deadlines.

Physical Skills

• Will be sitting at a computer more or less continuously on most days and will require standard keyboard skills.
• May be required to lift archive boxes of paper patient report forms.
• Based in a busy office with frequent interruptions.
• Occasional travel to meetings or for training purposes may be required.
• May advise patients on accessing their medical records. No face to face patient contact.

Policy/Service Development

• Implement policies for own area of responsibility and propose policy/service changes for own work area.

Financial and Physical Resources

• Observe a personal duty of care in relation to equipment and resources used in the course of work.

Human Resources

• Provide non-clinical advice relating to clinical information. May need to demonstrate reporting tools occasionally and advise operational staff on completing station patient report form compliance audits.
• Indentify areas for own personal development to continually improve performance.
• Taking part in the appraisal and personal development process and undertake development activities that are identified.

Information Resources

• Shared responsibility for maintaining one or more clinical information resources.
• Input, manipulate and extract data accurately as required to provide clinical information.
• Prepare and present information in analyses, reports and projects as required.
• Maintain confidentiality of highly sensitive patient information in both paper and electronic formats.

Research and Development

• Undertake surveys and audits as necessary to work area to support the audit and research programmes.
• Undertake regular clinical audit projects, data collection and manipulation, data analysis and interpretation and production of results and reports.

Freedom to Act

• Is guided by standard departmental procedures, good practice and established precedents and understands what results or standards are to be achieved. Manager usually available for reference and work may be checked on a sample/random basis.

Mental Effort

• Frequent requirement for prolonged concentration and attention to detail when processing data, conducting analysis and preparing reports. Requires accuracy and continual checking of own work.

Emotional Effort

• Exposure to distressing or emotional circumstances is rare but some of the datasets can be distressing on occasion e.g. child deaths.

Person specification

Shortlisting

• Education
• Use of Microsoft Packages
• Analytical Skills
• Planning and organisational Skills
• Data protection Knowledge
• Evidence of problem solving Skills
• Clinical Audit experience

The East Midlands has a lot to offer:

Making a Difference

Action Packed Roles

Support and Belonging

Accessibility

If you have any accessibility requirements at any point during the recruitment process, then please contact the recruiting manager.

If you haven’t heard back from us within eight weeks of the closing date please consider your application unsuccessful.

Due to the high volume of applications received we are unable to provide updates on the progress of applications and only successful candidates at shortlisting stage will be contacted, regrettably feedback will not be provided. If you are unsuccessful at this stage please refer back to the job description, person specification and advertised requirements for ways to improve your future applications.

Internal candidates applying for vacancies must have completed their probationary period (stated within your contract) at point of application.

East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer,committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities. Black and Minority Ethnic staff are currently under-represented within our workforce, and we welcome applications from within these communities.

We are keen to promote a positive work-life balance. We recognise the importance of being able to spend quality time with family and friends and to engage in your own personal interests outside of work, which alongside work helps us to lead healthy and fulfilling lives. We are committed to embedding the NHS People Promise to support colleagues to work flexibly in a way that works for our patients, for us and for you. Many of our staff already work flexibly in many different ways, including job share, part-time or other flexible working patterns. Please talk openly to us at interview about flexible working opportunities. In addition, if a role is advertised as home based, we remain committed to supporting flexibility around workplace locations, so please talk to us about the options available to you. If it works for our service, we will do our best to make it work for you.

At EMAS we believe that our culture should be built upon our core values and that our behaviour should reflect these. Our values – respect, integrity, contribution, teamwork and compassion - underpin everything we do – how we deliver our services and how we work with each other. We believe that it’s our people who make EMAS what it is.

Our Vision -Respondingto patient needs in the right way,developingour organisation to become outstanding for patients and staff, andcollaboratingto improve wider healthcare.

Please note we reserve the right to withdraw this vacancy if an internal member of staff on our redeployment register expresses an interest and is successful for this vacancy, or if a sufficient number of applications is received.

Please be aware if you are applying for a Frontline role, an Enhanced DBS clearance check will be required, and depending on the nature of other non-patient facing roles this check may also be required if offered a position with EMAS (Al l spent and unspent convictions must declared).

If you are not part of the update service, you will be liable for the payment and this will be deducted from your first months’ salary. The current cost of an enhanced DBS check is £55.38.

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