Operational Resilience Senior Analyst

Polo; Cheltenham; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Private health insurance

Life assurance

Enhanced pension contributions

Job summary

Polo in Cheltenham is seeking an Operational Governance Senior Analyst to bolster the design, implementation, and continuous improvement of the organisation's Operational Resilience framework, ensuring compliance with FCA/PRA and Lloyd's requirements. Periodic London office attendance may be required.

You will help map Important Business Services, monitor third‑party dependencies, manage risk, and support audit and regulatory responses, ensuring robust governance and resilience across critical

Qualifications

• Experience in operational risk, business continuity, resilience, or third‑party risk management within insurance or financial services.
• Understanding of UK regulatory requirements (FCA/PRA Operational Resilience framework, SS1/21) and outsourcing/third‑party risk requirements (SS2/21).
• Experience supporting framework implementation, governance processes, and documentation.

Responsibilities

• Support implementation and ongoing enhancement of the Operational Resilience framework in line with UK regulatory requirements and Lloyd's Principles.
• Assist in identifying and maintaining mapping of Important Business Services and key dependencies, including third parties, to ensure accuracy as the business evolves.
• Support activities within the Operational Resilience cycle, including tracking vulnerabilities/remedial actions and scenario testing across critical business functions.
• Maintain documentation and evidence to demonstrate regulatory compliance.
• Contribute to regulatory responses (FCA/PRA/Lloyd's) and audit activity.
• Maintenance of Operational Resilience framework and supporting documentation, including policies, logs and annual self‑assessment.
• Support the Operational Resilience Steering Group, including preparation of papers for review.
• Assist with onboarding of syndicates including review of target operating model and third‑party arrangements.
• Support ongoing management of outsourcing and third‑party risk management framework, covering all critical third parties.
• Track and follow up on ongoing monitoring activity - including performance/SLA review, resilience checks on providers, and due diligence renewal.

Skills

Operational risk

Business continuity

Operational resilience

Third-party risk management

Stakeholder engagement

Job description

Polo in Cheltenham is seeking an Operational Governance Senior Analyst to bolster the design, implementation, and continuous improvement of the organisation's Operational Resilience framework, ensuring compliance with FCA/PRA and Lloyd's requirements. Periodic London office attendance may be required.

You will help map Important Business Services, monitor third‑party dependencies, manage risk, and support audit and regulatory responses, ensuring robust governance and resilience across critical