Operational Resilience Manager

Brown & Brown UK; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

Brown & Brown UK is seeking an Operational Resilience Manager in London. The role is hybrid with travel to other offices, focusing on embedding the resilience framework to meet UK regulatory requirements and maintain strong cross‑business relationships.

You will lead risk assessments, scenario testing, and annual resilience planning, ensuring robust MI and governance reporting while collaborating with IBS owners and senior stakeholders.

Qualifications

• Strong knowledge of the UK regulatory environment and frameworks.
• Experience in Operational Resilience roles within UK regulated financial services firms.
• Ability to navigate problem areas and define solutions.
• Proven ability to understand complex end-to-end processes including technology and customer impacts.
• Exceptional project management leadership skills.
• Strong focus on delivering excellent customer outcomes.

Responsibilities

• Develop and implement the operational resilience framework, policies and strategies across the Retail Division.
• Maintain and mature the organisation’s Operational Resilience policy and framework across the division.
• Support IBS owners with mapping, tracking, MI and board reporting.
• Conduct risk assessments, business impact analysis and scenario planning with relevant teams.
• Manage annual scenario testing of IBS to verify impact tolerances and identify vulnerabilities.
• Develop annual resilience plans ensuring they remain fit for purpose.
• Oversee reporting of operational resilience MI to governance forums.
• Lead on reporting of annual self-assessment to the Brown & Brown Board.
• Communicate resilience risks across the business and influence outcomes.

Skills

Regulatory knowledge

Operational resilience

Project management

Stakeholder management

Customer focus

Communication skills

Adaptability

Risk assessment

Strategic thinking

Job description

Job title: Operational Resilience Manager

Location: London (hybrid, with travel to some other offices)

Salary: negotiable

Job Purpose:

• This role is critical to ensure we embed framework and maintain strong knowledge of the Operational Resilience regulations.
• Proven experience in operational management, oversight and delivery is important and have a high level of credibility and strong working relationships across the business at all levels.
• The ability to understand and think strategically, understanding operating models and processes and identify gaps or changes required is essential for this role.
• The Operational Resilience Manager is responsible for identifying potential risks to the organisation and assessing the likelihood and impact of those risks on the organisation's operations and objectives.
• The Operational Resilience Manager is also responsible for developing and implementing resilience strategies that will enable the organisation to continue its operations in the face of potential disruptions.

Responsibilities:

• Develop Design and implement the operational resilience framework, policies, and strategies to identify, assess and mitigate risks across the Retail Division
• Responsible for the maintaining and maturing of the organisation’s Operational Resilience policy, framework and strategy across the division in line with regulatory and business expectations.
• Support the Important Business Service owners to ensure ongoing robust mapping, tracking, MI, and board reporting.
• Collaborate with relevant teams to conduct risk assessments, business impact analysis, and scenario planning.
• Manage the annual scenario testing of the important business services to test whether each service can remain within its impact tolerances, identifying learnings and vulnerabilities.
• Development of annual resilience plans, making sure they remain fit for purpose.
• Oversee the preparation of ongoing operational resilience MI and reporting into all relevant governance forums.
• Lead on reporting of annual self-assessment to the Brown & Brown Board.
• Report, manage and where required, elevate identified resilience risks, communicating across the business, translating requirements into business language, and positively influencing outcomes.

Technical excellence

• Drive the embedding of key Operational Resilience controls, engaging widely to ensure resilience consideration is integrated into the Retail division culture, day to day processes and decision making.
• Provide direction on the production of the Operational Resilience Annual Review with the Important Business Service (IBS) owners.
• Execute various types of internal (i.e. Physical Testing, Desktop testing) and market wide testing with IBS areas (and other relevant stakeholder groups), to test the ability of IBSs to remain within their set impact tolerances and identify vulnerabilities to be addressed.
• Manage and track open operational resilience vulnerabilities, including chairing remediation working group.
• Provide guidance to business and function stakeholders, from an Operational Resilience perspective, on the proposed designs of new or changing products, processes and IT services, providing feedback and challenge.
• Acting as the Subject Matter Expert (SME), establishing strong relationships with business and functional leads.
• Ongoing impact assessment of BAU and change activities on operational resilience IBS’.
• Collaborate with key internal stakeholders to incorporate operational resilience testing into existing groupwide testing such as BCP, IT Disaster Recovery etc.

Required skills:

• Strong knowledge of the UK regulatory environment and frameworks. Experience of working in Operational Resilience roles within UK regulated financial services firms.
• Ability to navigate problem areas and define solutions.
• Proven ability to understand complex end to end process including technology, servicing and customer impacts.
• Exceptional project management leadership skills
• Strong and proven focus on the customer and the overall experience to ensure we create good customer outcomes.
• Exceptional relationship management, influencing, communication and collaboration skills at all levels of the organisation; with strong cross enterprise relationships.
• Flexibility to quickly adapt to a dynamic and changing environment. Ability to re-focus according to business wide strategic priorities
• Ability to influence others and move towards a common vision or goal.
• Excellent interpersonal skills with the ability to build strong relationships.
• Flexible, approachable, and adaptable
• Resilient and tenacious
• Forward thinking
• Proven track record of problem solving and root cause analysis.
• Adaptable and able to respond to changing business challenges.
• Analytical capability to track and monitor performance.
• Creative thinking
• Negotiating
• Planning
• Multitasking
• Being persistent and confident
• Commercial Awareness