Operational Resilience – Continuous Improvement Senior Associate

JP Morgan Chase Bank; Lower Blandford St Mary; On-site; GBP 70,000 - 110,000; Full time

Job summary

JP Morgan Chase is seeking an Operational Resilience – Continuous Improvement Senior Associate to help strengthen our resilience through AI/ML, automation and analytics. You will partner with global stakeholders to identify, design and execute initiatives that improve processes and the accuracy of Business Resiliency plans across the CIB.

You will apply data analytics and automation skills to drive efficiency, while managing changing requirements in a fast-paced environment.

Qualifications

• Experience in an investment banking Regulatory, Compliance or Operational team.
• Change Management – ability to coordinate change initiatives in a fast-moving environment.
• Strong data analytics skills to present data to stakeholders.
• Automation capabilities to deliver data/time efficiencies.
• Analytical thinking and collaborative communication across functions.
• Relationship building across geographies to expand influence.
• Strong prioritization, planning and time management skills.
• Proven ability to meet deadlines with accountability.

Responsibilities

• Support the execution of the Commercial and Investment Bank Continuous Improvement agenda with global stakeholders.
• Use data analytics to execute automation or AI/ML projects.
• Develop partnerships across Resilience, Sub Line of Business and Firmwide teams.

Skills

Data analytics

Automation

Change management

Stakeholder mgmt

AI/ML projects

Communication

Tools

Agentic AI

LLM Chorus

Alteryx

Tableau

Job description

Join our Resilience team and help shape the future—blending AI/ML, automation, and analytics to build smarter, stronger resilience!

As an Operational Resilience – Continuous Improvement Senior Associate on the Resilience Team, you will have an exciting opportunity to join the team and collaborate on projects that ultimately help strengthen the Line of Business's resilience. You will support the identification and execution of projects that enhance our processes and improve the accuracy of our Business Resiliency plans.

Resilience Team is responsible for overseeing and driving the Corporate and Investment Bank (CIB) Resilience Continuous Improvement agenda, working with Firmwide Resiliency, CIB groups and cross functional partners to deliver a range of initiatives aimed at enhancing current Resilience practices across Corporate and Investment Bank (CIB) , enabling stakeholders to effectively plan and respond to a variety of disruptions.

Job Responsibilities

• Support the execution of the Commercial and Investment Bank Continuous Improvement agenda, partnering closely with our global stakeholders and the Firmwide Resiliency team.
• Use your data analytics skills to execute against automation or AI/ML projects.
• Develop a cohesive and effective partnership across our Commercial and Investment Bank Resilience, Sub Line of Business and Firmwide Resiliency teams.

Required qualifications, capabilities and skills

• Experience in an investment banking Regulatory, Compliance or Operational team
• Change Management – the ability to coordinate execution of change initiatives whilst working in a rapidly evolving environment.
• Strong data analytics skills in order to assimilate and present data to a wide variety of stakeholders.
• Automation capabilities to help build and deliver data and time efficiencies for our stakeholders.
• Analytical thinking - thinking through problems or situations in a systematic way
• The ability to effectively communicate in a collaborative way, ensuring understanding and maintaining audience attention.
• Relationship building across functions and geographies to expand influence and knowledge
• Strong prioritization, planning and time management skills
• Strong data analytics and automation skills required, i.e. use of Agentic AI, LLM Chorus, Alteryx, Tableau and other.
• Attested track record of working to deadlines, with accountability and responsibility for independent workload

This role has a strong focus on data automation and the evolving application of AI/ML