Operational Resilience - Continuous Improvement Senior Associate

Aumni; England; On-site; GBP 90,000 - 120,000; Full time

Job summary

J.P. Morgan’s Resilience team is seeking an Operational Resilience – Continuous Improvement Senior Associate to help deliver AI/ML and automation initiatives across the Commercial & Investment Bank.

You will partner with global stakeholders to identify, execute and monitor projects that strengthen processes and business resiliency plans. You will apply data analytics to drive automation, support change initiatives, and collaborate across lines of business to deliver timely improvements while

Qualifications

• Experience in an investment banking Regulatory, Compliance or Operational team.
• Change Management – coordinate execution of change initiatives whilst working in a rapidly evolving environment.
• Strong data analytics skills to assimilate and present data to stakeholders.
• Automation capabilities to help build and deliver data and time efficiencies.
• Analytical thinking with a systematic approach to problems.
• Clear communication and collaborative approach across geographies.
• Relationship building across functions to expand influence and knowledge.
• Strong prioritization, planning and time management skills.
• Proficiency with Agentic AI, LLM Chorus, Alteryx, Tableau or similar tools.
• Attested track record of meeting deadlines with accountability.

Responsibilities

• Support the execution of the Commercial and Investment Bank Continuous Improvement agenda, partnering closely with global stakeholders.
• Use data analytics skills to execute against automation or AI/ML projects.
• Develop a cohesive partnership across Resilience, Sub LOB and Firmwide teams.

Skills

Change Management

Data analytics

Automation

Analytical thinking

Communication

Relationship building

Prioritization

Time management

Data analytics tools

Tools

Agentic AI

LLM Chorus

Alteryx

Tableau

Job description

Join our Resilience team and help shape the future—blending AI/ML, automation, and analytics to build smarter, stronger resilience!

As an Operational Resilience – Continuous Improvement Senior Associate on the Resilience Team, you will have an exciting opportunity to join the team and collaborate on projects that ultimately help strengthen the Line of Business's resilience. You will support the identification and execution of projects that enhance our processes and improve the accuracy of our Business Resiliency plans.

Resilience Team is responsible for overseeing and driving the Corporate and Investment Bank (CIB) Resilience Continuous Improvement agenda, working with Firmwide Resiliency, CIB groups and cross functional partners to deliver a range of initiatives aimed at enhancing current Resilience practices across Corporate and Investment Bank (CIB) , enabling stakeholders to effectively plan and respond to a variety of disruptions.

Job Responsibilities

• Support the execution of the Commercial and Investment Bank Continuous Improvement agenda, partnering closely with our global stakeholders and the Firmwide Resiliency team.
• Use your data analytics skills to execute against automation or AI/ML projects.
• Develop a cohesive and effective partnership across our Commercial and Investment Bank Resilience, Sub Line of Business and Firmwide Resiliency teams.

Required qualifications, capabilities and skills

• Experience in an investment banking Regulatory, Compliance or Operational team
• Change Management – the ability to coordinate execution of change initiatives whilst working in a rapidly evolving environment.
• Strong data analytics skills in order to assimilate and present data to a wide variety of stakeholders.
• Automation capabilities to help build and deliver data and time efficiencies for our stakeholders.
• Analytical thinking - thinking through problems or situations in a systematic way
• The ability to effectively communicate in a collaborative way, ensuring understanding and maintaining audience attention.
• Relationship building across functions and geographies to expand influence and knowledge
• Strong prioritization, planning and time management skills
• Strong data analytics and automation skills required, i.e. use of Agentic AI, LLM Chorus, Alteryx, Tableau and other.
• Attested track record of working to deadlines, with accountability and responsibility for independent workload

This role has a strong focus on data automation and the evolving application of AI/ML

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Join our Resilience team and help shape the future—blending AI/ML, automation, and analytics to build smarter, stronger resilience!