Operational Readiness Lead, Pension Schemes Onboarding

PIC; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private medical insurance

Generous pension scheme

28 days’ annual leave

Life Assurance and Income Protection

Job summary

Pension Insurance Corporation (PIC) is seeking an Operational Readiness Manager within Customer Operations. The role focuses on onboarding new schemes, ensuring go-live readiness, and delivering strong client outcomes through effective governance and post‑go-live support.

Responsibilities include coordinating with outsourced teams, delivering MI, and driving improvements across the administration model while aligning with PIC’s values and strategic objectives.

Qualifications

• Extensive experience with DB pension schemes.
• Proven ability to lead projects and manage multiple workstreams.
• PRINCE2 or APMI certification preferred.
• Strong data analysis capabilities.
• Experience with governance and risk management.

Responsibilities

• Represent PIC on decisions relating to delivery of client projects to PIC standards and operating model.
• Support the Head of Pension Operations in providing high-level service to clients and policyholders.
• Coordinate with transition managers and outsourced teams for smooth onboarding.
• Lead the operational readiness workstream with governance and escalation management.
• Prepare and present MI on readiness, risks, and post-go-live actions.
• Identify and implement efficiencies in PIC’s administration model.
• Develop junior team members and expand their responsibilities.
• Ensure go-live readiness and handover documentation are complete.

Skills

Organisational skills

Communication skills

Persuade and influence

People and resources management

Deadline-driven

Procedural adherence

Stakeholder collaboration

Commercial judgement

Microsoft Excel

MS Office

Education

PRINCE2/APMI certification

Tools

Microsoft Excel

Job description

Pension Insurance Corporation (PIC) is seeking an Operational Readiness Manager within Customer Operations. The role focuses on onboarding new schemes, ensuring go-live readiness, and delivering strong client outcomes through effective governance and post‑go-live support.

Responsibilities include coordinating with outsourced teams, delivering MI, and driving improvements across the administration model while aligning with PIC’s values and strategic objectives.