Operational Policy Team Lead

Scottish Government OGD Recruitment; Glasgow; On-site; GBP 60,000 - 95,000; Full time

Job summary

Social Security Scotland is seeking an Operational Policy Team Lead to help shape and improve services for clients across Scotland. You will lead operational change and drive continuous improvement, translating priorities into effective policy and delivery outcomes.

You will work with policy, operational, digital and delivery colleagues to embed learning, oversee a team, and ensure services adapt to changing needs while delivering excellent client outcomes.

Qualifications

• Experience leading policy or operational teams in a public sector environment.
• Strong change-management and service-improvement skills.
• Ability to work with multiple stakeholders and translate strategy into delivery.

Responsibilities

• Lead delivery of operational change and continuous improvement.
• Line manage and develop team performance and wellbeing.
• Collaborate across policy, operational, digital and delivery functions.

Job description

Join Social Security Scotland as an Operational Policy Team Lead and play a key role in shaping and improving the services that support people across Scotland.

As an Operational Policy Team Lead, you will lead the delivery of operational change and continuous improvement, ensuring our services remain effective, compliant, and centred on the needs of our clients. Working within the End-to-End Benefits and Operational Policy Team, you will influence the design, development, and ongoing enhancement of operational policy and service delivery, helping to translate strategic priorities into positive outcomes for clients and colleagues.

This is a high-profile and rewarding role operating across a complex stakeholder landscape. You will work collaboratively with policy, operational, digital, and delivery teams to drive improvements, embed learning from client and operational feedback, and ensure services continue to evolve to meet changing needs. You will be expected to lead through change, make informed decisions in a dynamic environment, and maintain a strong focus on delivering excellent client outcomes.

As a people leader, you will also have line management responsibility for a team, supporting their development, performance, and wellbeing while creating a positive and inclusive environment where individuals can thrive and contribute to continuous improvement.