Operational Policy Lead - Drive Change & Client Impact

Scottish Government OGD Recruitment; Glasgow; Presencial; GBP 60 000 - 95 000; Tempo integral

Resumo da oferta

Social Security Scotland is seeking an Operational Policy Team Lead to help shape and improve services for clients across Scotland. You will lead operational change and drive continuous improvement, translating priorities into effective policy and delivery outcomes.

You will work with policy, operational, digital and delivery colleagues to embed learning, oversee a team, and ensure services adapt to changing needs while delivering excellent client outcomes.

Qualificações

• Experience leading policy or operational teams in a public sector environment.
• Strong change-management and service-improvement skills.
• Ability to work with multiple stakeholders and translate strategy into delivery.

Responsabilidades

• Lead delivery of operational change and continuous improvement.
• Line manage and develop team performance and wellbeing.
• Collaborate across policy, operational, digital and delivery functions.

Descrição da oferta de emprego

Social Security Scotland is seeking an Operational Policy Team Lead to help shape and improve services for clients across Scotland. You will lead operational change and drive continuous improvement, translating priorities into effective policy and delivery outcomes.

You will work with policy, operational, digital and delivery colleagues to embed learning, oversee a team, and ensure services adapt to changing needs while delivering excellent client outcomes.