Team Leader

Scottish Government OGD Recruitment; Galashiels; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing & inclusion

Job summary

The Scottish Public Pensions Agency (SPPA) is seeking a Team Manager to lead the Operational Service Delivery team in Tweedbank. You will oversee delivery across Pre-Retirements, Pension Awards, Bereavements and Post- Retirements, ensuring accurate and timely pensions for key workers.

You will manage workloads, conduct regular performance conversations, develop colleagues, and collaborate with the wider Agency Management team to drive service improvements in a hybrid working environment.

Qualifications

• Experience leading a multi-disciplinary team in a fast-paced public sector environment.
• Proven ability to deliver accurate, timely service to internal and external stakeholders.
• Strong communication, coaching and people-development skills.

Responsibilities

• Deliver monthly one-to-one and performance reviews with line manager responsibilities.
• Plan and prioritise workloads across the team and support wider delivery.
• Support change management initiatives to deliver training and effective changes.
• Provide high-quality service to meet key objectives.
• Build and maintain relationships with internal and external stakeholders.
• React quickly and professionally to unexpected situations.
• Promote inclusive flexible working and considerate personal circumstances.
• Foster continuous professional development and improve team performance.

Skills

Team leadership

Change management

Stakeholder management

Performance reviews

Clear communication

Job description

Job description

Are you highly customer-focused, able to deliver exceptional service to internal and external stakeholders through clear communication, accuracy and effective resolution of service requests?

The Scottish Public Pensions Agency (SPPA) administers pensions for Scottish Teachers, Police, Firefighters' and National Health Service employees on behalf of the Scottish Government.
We're responsible for protecting the financial futures of over half a million people, that's around 1 in 10 people in Scotland.
If you're looking for meaningful work, a supportive environment and a career with purpose, you'll find it at the SPPA.
Our office is based in Tweedbank in the Scottish Borders, the train station is a short two minute walk away and offers regular services to and from Edinburgh Waverley, making it a convenient and well connected location for commuters.
The surrounding area offers access to green space, walking routes and a strong sense of local community, supporting wellbeing both in and outside of work.
Our modern office building is designed to support flexible and collaborative working, with spaces for teamwork, quiet focus and hybrid working. Colleagues benefit from a comfortable, welcoming environment that reflects our commitment to wellbeing and inclusion.

This Team Manager role is in Operational Service Delivery supporting colleagues across our delivery teams - Pre-Retirements, Pension Awards, Bereavements, Post- Retirements.

As part of the Operational Service Delivery team you will be working closely with colleagues to help pay our key workers retirement pensions accurately and on time.

As a Team Manager, you will be responsible for your own business area, supporting your Operations Manager to deliver against set demands of our fast pace Operational Delivery environment. You will be expected to actively collaborate through co-operation and communication with the wider Agency Management team.You will be expected to lead by example in the development of colleague behaviours that result in organisational and culture change whilst acting as a positive role model.

Responsibilities

• Deliver individual monthly conversations, in year and end year reviews, with line manager responsibilities. Ensuring all colleagues have an Individual Learning Plan
• Plan and prioritise workloads across your team, while supporting delivery across wider operational areas
• Support change, apply change management training / principles to deliver change effectively and empathetically.
• You will deliver a high-quality service to support the delivery of key objectives
• Developing and maintaining good working relationships with both internal and external stakeholders to deliver.
• Prepared to react quickly and professionally to situations, some of which may be unexpected
• Deliver an inclusive approach to flexible working, recognising different work patterns and individual personal circumstances.
• Foster continuous professional development and improve overall team performance