Operational Mentor Grounds Maintenance

L&Q Living; Manchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Excellent pension plan

28 days annual leave + bank holidays

Health cash plan

Life assurance

Volunteer days

Job summary

Join L&Q Living as an Operations Mentor in Grounds Maintenance in Manchester. Lead the on-site team, mentor operatives, and ensure high standards across contracted sites including grass cutting, weed suppression and leaf clearance.

You will develop the team through feedback, maintain health and safety compliance, and respond to customer feedback to improve service delivery. A full driving licence is required; DBS may be required for this role.

Qualifications

• Good understanding of relevant health and safety regulations in a corporate environment.
• Relevant experience of leading a team or demonstrative experience in leadership.
• Excellent customer service and communication skills.
• Full, driving licence; you will be required to drive L&Q Fleet vans.
• PA1 and PA6 City & Guilds is advantageous.
• Chipping and Chainsaw experience is desirable; experience with a variety of equipment/hand tools.
• Knowledge of COSHH legislation.

Responsibilities

• You will work alongside operatives and lead the local team on site.
• Tenancy clearance.
• Mentoring others and team development.
• Taking on board customer feedback and improving service delivery.

Skills

Leadership

Customer service

Health & safety

Driving licence

PA1/PA6

Chainsaw

Tools handling

Education

PA1/PA6 City & Guilds (advantageous)

Tools

N/A

Job description

Operational Mentor Grounds Maintenance - 8153

Contract Type:Permanent, Fulltime, 36.25 hours per week

Salary:From £30,387 perannum depending on experience

Grade: 6

Reporting Office:Manchester,Trafford

Persona:Mobile/Field BasedWorker: Contractual hours to be worked from various locations such asresident home, estates etc, with ad hoc office attendanceas required

Working Pattern:8 to 4pm Mondayto Friday

Previous candidates need not reapply.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 monthsBenefits include:Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme andmany more …

DBS -For this post the successful candidate will need to apply for or be in possession of an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visitwww.homeoffice.gov.uk

Join our Clean Start Team at L&Q:

We are looking for an Operations Mentor in the Grounds Maintenance team.

As part of our Grounds Maintenance team, you will work alongside other operatives and undertake grounds maintenance services to all contracted sites which include all aspects of hard/soft landscaping such as grass cutting, spraying for weed suppression, clearing leaf fall, and removal of unwanted growth from trees.

You will be tasked with leading the local team on site, mentoring team members with a diverse background and actively developing the team by giving constructive feedback.You will be responsible for ensuring our customer standards and targets are delivered, time on site is recorded and that the customers experience of our service is positive. You will be a proactive member of the team, actively learning from customer feedback to improve the service delivery.

We have a very clear mission statement, we create clean, safe communities, a place that our residents can call home.

Your impact in the role:

• You will work alongside operatives
• Tenancy Clearance
• Mentoring others and team development
• Taking on board customer feedback

What you'll bring:

• Good understanding of relevant health and safety regulations in a corporate environment
• Relevant experience of leading a team or demonstrative experience in leadership
• Excellent customer service and communication skills
• Full, driving licence, you will be required to drive L&Q Fleet vans
• PA1 and PA6 City and Guilds is advantageous
• Chipping and Chainsaw experience is desirable, Experience of using a variety of equipment and hand tools
• Knowledge of COSHH legislation

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

If you require any reasonable adjustments at any stage during this process, including application stage, please [e-mail]

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Operational Mentor Grounds Maintenance - 8153