Operational Mentor Grounds Maintenance

Action Together

Manchester

Hybrid

GBP 27,000 - 33,000

Full time

6 days ago

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Benefits offered by this job

Excellent pension plan

28 days annual leave + bank holidays

Westfield Health Cash Plan

Life assurance

Volunteer days

Lifestyle benefits

Employee Assistance Programme

Job summary

L&Q is seeking an Operations Mentor in the Grounds Maintenance team in Greater Manchester. You will lead the on-site team, deliver hard/soft landscaping tasks, and mentor colleagues across sites, ensuring service standards and safety compliance.

The role requires a proactive leader with strong customer service skills, a full driving licence, and willingness to drive L&Q fleet vans. DBS clearance is required. This is a permanent, full-time position with typical 8am–4pm hours.

Qualifications

Willing to work mobile/field-based across locations.
Experience leading a team or demonstrable leadership.
Excellent customer service and communication skills.
Full driving licence; able to drive L&Q fleet vans.
PA1 and/or PA6 City & Guilds advantageous.
Chipping and chainsaw experience desirable; familiarity with tools/equipment.
Knowledge of COSHH regulations and safe handling.

Responsibilities

Lead the local on-site Grounds Maintenance team and provide mentoring.
Oversee day-to-day on-site tasks and ensure delivery to contracts.
Ensure time on site is accurately recorded and monitored.
Maintain high customer service standards and meet targets.
Act on customer feedback to continuously improve service delivery.

Skills

Health & safety

Leadership

Customer service

Driving licence

PA1/PA6

Chipping & chainsaw

COSHH

Education

PA1/PA6 City & Guilds

Job description

Contract Type: Permanent, Full time, 36.25 hours per week

Salary: From £30,387 per annum depending on experience

Grade: 6

Reporting Office: Manchester, Trafford

Persona: Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required

Working Pattern: 8 to 4pm Monday to Friday

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Previous candidates need not reapply.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …

DBS - For this post the successful candidate will need to apply for or be in possession of an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk

Join our Clean Start Team at L&Q:

We are looking for an Operations Mentor in the Grounds Maintenance team.

As part of our Grounds Maintenance team, you will work alongside other operatives and undertake grounds maintenance services to all contracted sites which include all aspects of hard/soft landscaping such as grass cutting, spraying for weed suppression, clearing leaf fall, and removal of unwanted growth from trees.

You will be tasked with leading the local team on site, mentoring team members with a diverse background and actively developing the team by giving constructive feedback. You will be responsible for ensuring our customer standards and targets are delivered, time on site is recorded and that the customers experience of our service is positive. You will be a proactive member of the team, actively learning from customer feedback to improve the service delivery.

We have a very clear mission statement, we create clean, safe communities, a place that our residents can call home.

Your impact in the role:

You will work alongside operatives
Tenancy Clearance
Mentoring others and team development
Taking on board customer feedback

What you'll bring:

Good understanding of relevant health and safety regulations in a corporate environment
Relevant experience of leading a team or demonstrable experience in leadership
Excellent customer service and communication skills
Full, driving licence, you will be required to drive L&Q Fleet vans
PA1 and PA6 City and Guilds is advantageous
Chipping and Chainsaw experience is desirable, Experience of using a variety of equipment and hand tools
Knowledge of COSHH legislation

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

If you require any reasonable adjustments at any stage during this process, including application stage, please emaillqcareers@lqgroup.org.uk

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Key information