Operational Manager - Logistics

Sodexo Ltd; Stoke-on-Trent; On-site; GBP 31,000 - 41,000; Full time

Benefits offered by this job

Employee Assistance Programme

Health and wellbeing app

Sodexo Discounts Scheme

Salary Finance benefits

Cycle to Work Scheme

Volunteering opportunities

Job summary

Sodexo Ltd. is seeking an Operational Manager for the Royal Stoke Hospital logistics site to lead and develop multiple service lines including Waste, Distribution, Medical Gas, Post Room, Pharmacy and Specimen Services.

You will drive performance, coach teams, and ensure safety and compliance across a fast-paced healthcare environment while delivering cost‑effective solutions.

Qualifications

• Proven experience leading and motivating teams within a busy operational environment.
• Strong people management skills with the ability to develop, coach and support colleagues to achieve their full potential.
• Excellent customer service focus, with a commitment to delivering high-quality services and positive outcomes.

Responsibilities

• Lead and manage Logistics services across the hospital site, including Waste, Distribution, Medical Gas, Post Room, Pharmacy and Specimen Services.
• Inspire, support and develop operational teams to deliver high‑quality, customer‑focused services.
• Drive service performance, ensuring key targets, KPIs and operational standards are consistently achieved.
• Identify and implement continuous improvement initiatives to enhance efficiency and service delivery.
• Ensure compliance with all relevant legislation, policies, health and safety requirements, and industry standards.
• Build strong working relationships with stakeholders, customers and clinical teams across the Trust.
• Manage resources, budgets and workforce planning to deliver cost-effective services.
• Monitor risks, resolve operational issues and ensure services are delivered safely, reliably and professionally.

Job description

£36,050 to £36,050 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

29/10/2026

About this job

Job Description Job Title: Operational Manager

• Logistics Location: Royal Stoke Hospital £36,050.00 Salary + 5% Bonus 40 Hours Per Week / 5 days out of 7 / Uniform Provided / Access to Blue Light Card / Sodexo Benefits Job Introduction Lead, inspire and make a difference Are you an experienced people manager with a passionfor delivering high-quality operational services?

We are looking for aproactive and customer-focused Operations Manager to lead our Logisticsservices across theRoyalStoke University Hospitalsite, including Waste, Distribution, Medical Gas, Post Room, Pharmacy and Specimen Services.

This is an exciting opportunity to lead and develop teams, drive service performance, and champion continuous improvement in a fast-paced environment.

If you thrive on operational excellence, collaborative working, and delivering outstanding customer service, we'd love to hear from you.

What You’ll Do: Lead and manage Logistics services across the hospital site, including Waste, Distribution, Medical Gas, Post Room, Pharmacy and Specimen Services.

Inspire, support and develop operational teams to deliver high-quality, customer-focused services.

Drive service performance, ensuring key targets, KPIs and operational standards are consistently achieved.

Identify and implement continuous improvement initiatives to enhance efficiency and service delivery.

Ensure compliance with all relevant legislation, policies, health and safety requirements, and industry standards.

Build strong working relationships with stakeholders, customers and clinical teams across the Trust.

Manage resources, budgets and workforce planning to deliver cost-effective services.

Monitor risks, resolve operational issues and ensure services are delivered safely, reliably and professionally.

What You Bring: Proven experience leading and motivating teams within a busy operational environment.

Strong people management skills with the ability to develop, coach and support colleagues to achieve their full potential.

Excellent customer service focus, with a commitment to delivering high-quality services and positive outcomes.

Strong organisational and problem-solving skills, with the ability to manage competing priorities effectively.

Experience of driving continuous improvement and implementing operational efficiencies.

Sound understanding of health and safety, compliance requirements and risk management.

Excellent communication and stakeholder management skills, with the ability to build effective working relationships at all levels.

A proactive, resilient and adaptable approach, with a focus on delivering results and leading by example.

What we offer: Working with Sodexo is more than a job; it’s a chancetobe part of something greater.You’ll belong in a company and team that values youforyou;you’ll act with purpose and have an impact through your everydayactions; and you’ll be able to thrive in your own way.In addition, we also offer a range of resources,rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering mental health and wellbeing support.

• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment Competitive compensation Full training and full protective uniform supplied.

About Sodexo At Sodexo, our purpose is to create a better every dayfor everyone to build a better life for all.As the global leader in services thatimprove the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food andFM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer.

Weare a forces friendly employer.We welcome and encourage applications from peoplewith a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with ourEmployee Networks such as Pride, Sodexo Parents & Carers, SodexoDisability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer.We’re committed tochanging attitudes towards disability, and making sure disabled people have thechance to fulfil their aspirations.We run a DisabilityConfident interview scheme for candidates with disabilities who meet theminimum selection criteria for the job.

Sodexo Disability, Ability network, So Together,Generations and Origins.

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