Operational Manager - Logistics

Sodexo; Stoke-on-Trent; Remote; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Mental health support

Employee Assistance Programme

Health & wellbeing app

Sodexo Discounts

Salary Finance

Retirement Plan

Death-in-Service

Learning & development

Cycle to Work

Volunteering opportunities

Flexible and dynamic work environment

Competitive compensation

Full training and uniforms supplied

Job summary

Sodexo is seeking an Operational Manager - Logistics at Royal Stoke University Hospital. You will lead Logistics across Waste, Distribution, Medical Gas, Post Room, Pharmacy and Specimen Services, guiding multiple teams to deliver high-quality, patient-focused services.

You will drive performance, manage budgets and resources, and implement continuous improvements while maintaining health, safety and compliance standards across the Trust.

Qualifications

• Proven experience leading and motivating teams in a busy operational environment.
• Strong people management skills with coaching and development focus.
• Excellent customer service with a track record of delivering high-quality services.
• Organisational and problem-solving abilities to manage competing priorities.
• Experience driving continuous improvement and operational efficiencies.
• Solid understanding of health, safety, compliance and risk management.
• Clear communication and stakeholder relationship skills.
• Proactive, resilient and adaptable leadership style.

Responsibilities

• Lead and manage Logistics services across the hospital site including Waste, Distribution, Medical Gas, Post Room, Pharmacy and Specimen Services.
• Inspire and develop operational teams to deliver high-quality, customer-focused services.
• Drive service performance, achieving KPIs and standards consistently.
• Identify and implement continuous improvement to enhance efficiency and delivery.
• Ensure compliance with legislation, policies, health and safety requirements and industry standards.
• Build relationships with stakeholders, customers and clinical teams across the Trust.
• Manage resources, budgets and workforce planning to deliver cost-effective services.
• Monitor risks and resolve operational issues to ensure safe, reliable delivery.

Skills

People management

Customer service

Organisational skills

Problem solving

Continuous improvement

Health and safety

Communication

Stakeholder management

Adaptability

Job description

Job Description

• Job Title: Operational Manager - Logistics
• Location: Royal Stoke Hospital
• £36,050.00 Salary + 5% Bonus
• 40 Hours Per Week / 5 days out of 7 /
• Uniform Provided / Access to Blue Light Card / Sodexo Benefits

Job Introduction

Lead, inspire and make a difference

Are you an experienced people manager with a passion for delivering high-quality operational services? We are looking for a proactive and customer-focused Operations Manager to lead our Logistics services across the Royal Stoke University Hospital site, including Waste, Distribution, Medical Gas, Post Room, Pharmacy and Specimen Services. This is an exciting opportunity to lead and develop teams, drive service performance, and champion continuous improvement in a fast-paced environment. If you thrive on operational excellence, collaborative working, and delivering outstanding customer service, we'd love to hear from you.

What You'll Do:

• Lead and manage Logistics services across the hospital site, including Waste, Distribution, Medical Gas, Post Room, Pharmacy and Specimen Services.
• Inspire, support and develop operational teams to deliver high-quality, customer-focused services.
• Drive service performance, ensuring key targets, KPIs and operational standards are consistently achieved.
• Identify and implement continuous improvement initiatives to enhance efficiency and service delivery.
• Ensure compliance with all relevant legislation, policies, health and safety requirements, and industry standards.
• Build strong working relationships with stakeholders, customers and clinical teams across the Trust.
• Manage resources, budgets and workforce planning to deliver cost-effective services.
• Monitor risks, resolve operational issues and ensure services are delivered safely, reliably and professionally.

What You Bring:

• Proven experience leading and motivating teams within a busy operational environment.
• Strong people management skills with the ability to develop, coach and support colleagues to achieve their full potential.
• Excellent customer service focus, with a commitment to delivering high-quality services and positive outcomes.
• Strong organisational and problem-solving skills, with the ability to manage competing priorities effectively.
• Experience of driving continuous improvement and implementing operational efficiencies.
• Sound understanding of health and safety, compliance requirements and risk management.
• Excellent communication and stakeholder management skills, with the ability to build effective working relationships at all levels.
• A proactive, resilient and adaptable approach, with a focus on delivering results and leading by example.

What we offer:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater. You’ll belong in a company and team that values you foryou;you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Sodexo Disability, Ability network, So Together, Generations and Origins.