Operational Manager

Northamptonshire Healthcare Foundation Trust; Kettering; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Living wage employer

Job summary

Northamptonshire Healthcare Foundation Trust is seeking an Operational Manager to lead the Community Mental Health Team (CMHT) and drive service transformation. You will report within a triumvirate leadership structure and deputise for the Service Manager when needed.

You will develop partnerships with VSCE, social care, primary care and NHFT teams to ensure timely access and seamless patient journeys, while leading on safeguarding and policy implementation.

Qualifications

• Experience leading community mental health services.
• Strong partnership working with VSCE and primary care.
• Budget and resource management experience.
• Staff supervision, appraisals and wellbeing.
• Knowledge of safeguarding procedures.

Responsibilities

• Lead day-to-day operational management of the CMHT.
• Develop partnerships with VSCE, social care, primary care and NHFT teams.
• Lead investigations and staff learning from incidents, complaints and concerns.
• Oversee budget, workforce planning and resource management to ensure safe care.
• Chair meetings, oversee performance, wellbeing and HR processes.

Skills

Leadership

Budget management

Staff development

Change management

Partnerships

Governance

Tools

HealthRoster

ESR

Agresso

SystmOne

Datix

Job description

The Operational Manager is responsible for the day to day operational management and leadership of the Community Mental Health Team (CMHT). As community mental health services continue to transform, this is a key role which requires the post holder to embrace and lead change positively to shape the future of the service.

The Operational Manager will work as part of a triumvirate leadership structure alongside B7 Clinical Leads / Specialist Nurses to lead the CMHT, reporting to a B8a locality Service Manager. The Operational Manager will deputise in the absence of the Service Manager and will participate in the Mental Health Manager-on-Call roster.

The Operational Manager is responsible for managing resources to provide quality mental health care to a defined population. It is essential to be able to develop partnership working, relationship management and integration with Voluntary Community and Social Enterprises (VSCE), social care, primary care and other NHFT teams, to ensure that service users and carers can access timely care and have a seamless journey through services.

The Operational Manager will provide, receive and lead on complex, sensitive, or contentious information where complex skills are needed for operational and clinical situations. They will be required to undertake investigations and support staff to learn from patient safety incidents, complaints and concerns., The Operational Manager is responsible for the leadership, wellbeing and line management of staff, ensuring the delivery of safe, effective care and achievement of key performance standards. Responsibilities include supervision, appraisal, sickness absence and performance management, staff wellbeing, coaching, mentoring and conflict resolution in line with Trust and HR policies.

The post holder will utilise systems including HealthRoster, ESR, Agresso, SystmOne, Datix, SMART, audits and mandatory training reports to monitor performance and support delivery of service objectives and KPIs.

The Operational Manager will chair business meetings and team development events, ensuring effective communication and dissemination of information from senior leaders. The role includes oversight of PALS enquiries, complaints and compliments, ensuring concerns are addressed appropriately and learning is embedded to support continuous improvement.

Working alongside the Clinical Lead, the post holder will ensure compliance with safeguarding requirements, support the implementation of local and national policies, and share responsibility for Referral to Treatment (RTT) pathways and waiting list management.

The Operational Manager is accountable for budget, workforce and resource management, including recruitment, workforce planning, resource allocation and identifying training and development needs to support high-quality service delivery and continuous improvement.

NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.

NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our 'outstanding' rating by encouraging opportunity, innovation, development and growth across our workforce.

At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.

We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.