Operational Lead - Mental Health & Wellness Team

NELFT NHS Foundation Trust; Epping Forest; Remote; GBP 58,000 - 65,000; Full time

Benefits offered by this job

High Cost Area Supplement

Job summary

North East London NHS Foundation Trust is seeking an experienced Band 8a Operational Manager for the Jane Atkinson Centre. This permanent, full-time role (37.5 hours per week) offers a salary in Band 8a (£57,528 – £64,750) and provides a meaningful opportunity to lead high-quality patient care.

The role requires strong clinical decision-making, effective communication, and the ability to manage competing priorities while driving performance and governance across the organisation.

Qualifications

• Proven expertise in finance management and budgetary oversight.
• Demonstrated experience in performance monitoring and governance processes.
• Strong leadership abilities, including workforce management, prioritisation, and delegation skills.
• Proficiency in conflict resolution and the ability to navigate complex situations effectively.
• Excellent clinical decision‑making and problem‑solving capabilities.
• Outstanding communication skills, both written and verbal.
• Experience in fostering partnerships and collaborative working relationships.

Responsibilities

• Lead and support workforce teams to ensure effective service delivery and high-quality patient care.
• Oversee performance and governance frameworks, ensuring key performance indicators are met and exceeded.
• Facilitate team development through prioritisation, delegation, and conflict resolution, fostering a positive and inclusive working environment.

Skills

Finance management

Performance monitoring

Leadership

Conflict resolution

Clinical decision-making

Communication skills

Partnerships

Job description

North East London NHS Foundation Trust

We are seeking an experienced and motivated professional to join our team as a Band 8a Operational Manager at the Jane Atkinson Centre. This permanent role offers a salary within Band 8a (£57,528 - £64,750) and is based on a full-time schedule of 37.5 hours per week. This is an exciting opportunity to contribute to the impactful work of the North East London NHS Foundation Trust, where your leadership and expertise will make a meaningful difference to the quality of care we provide.

About North East London NHS Foundation Trust

North East London NHS Foundation Trust is dedicated to delivering high-quality and compassionate care to the diverse communities we serve. With a strong focus on inclusion, collaboration, and innovation, we are committed to creating a supportive and equitable environment for both our staff and the people who rely on our services. Our organisation values teamwork, integrity, and continuous improvement, and we strive to ensure that everyone feels respected and empowered to contribute to our shared mission of improving lives.

The Role

As a Band 8a Operational Manager, you will play a pivotal role in driving performance and governance within the organisation. You will lead a dedicated team, ensuring that high standards of care and service delivery are maintained while fostering a culture of partnership and collaboration. This role requires strong clinical decision‑making skills, effective communication, and the ability to manage competing priorities with confidence and efficiency.

• Lead and support workforce teams to ensure effective service delivery and high-quality patient care.
• Oversee performance and governance frameworks, ensuring key performance indicators are met and exceeded.
• Facilitate team development through prioritisation, delegation, and conflict resolution, fostering a positive and inclusive working environment.

Essential Skills and Qualifications

• Proven expertise in finance management and budgetary oversight.
• Demonstrated experience in performance monitoring and governance processes.
• Strong leadership abilities, including workforce management, prioritisation, and delegation skills.
• Proficiency in conflict resolution and the ability to navigate complex situations effectively.
• Excellent clinical decision‑making and problem‑solving capabilities.
• Outstanding communication skills, both written and verbal.
• Experience in fostering partnerships and collaborative working relationships.

Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement – Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,870 to a maximum of £6,137 p.a. pro rata for part time).

Working for Us
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award‑winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.