Operational Lead, Palliative Care Services (Band 8a)

CENTRAL LONDON COMMUNITY HEALTHCARE NHS TRUST; Greater London; On-site; GBP 52,000 - 62,000; Full time

Job summary

Central London Community Healthcare NHS Trust is seeking an experienced Operational Manager (Band 8a) to provide leadership across the Pembridge Specialist Palliative Care Service, covering outpatient, day and wellbeing, bereavement, and administrative/support functions.

You will lead day-to-day operations, drive service development and quality improvement, manage budgets and workforce planning, and collaborate with clinical leaders, commissioners and partners to ensure safe, accessible, and

Qualifications

Responsibilities

• Providing operational leadership across outpatient, day and wellbeing, psychological and social support, bereavement, administrative and support services.
• Managing service activity, capacity and demand, including waiting times, access and performance.
• Leading service development, redesign and quality-improvement initiatives to improve quality, effectiveness and accessibility of services.
• Managing delegated budgets and supporting workforce planning, recruitment, staff development and performance management.
• Supporting effective clinical governance, including risk management, learning from incidents and responding appropriately to complaints and feedback from patients, carers and families.
• Using performance information, outcome measures, audit and service evaluation to identify opportunities for continuous improvement.
• Working collaboratively with clinical leaders, primary care, acute providers, local authorities, commissioners and voluntary-sector partners to support well‑coordinated pathways of care.
• Championing compassionate, inclusive and person-centred services that respond to the needs of patients, carers, families and bereaved people.

Job description

Central London Community Healthcare NHS Trust is seeking an experienced Operational Manager (Band 8a) to provide leadership across the Pembridge Specialist Palliative Care Service, covering outpatient, day and wellbeing, bereavement, and administrative/support functions.

You will lead day-to-day operations, drive service development and quality improvement, manage budgets and workforce planning, and collaborate with clinical leaders, commissioners and partners to ensure safe, accessible, and