Operational Insights Lead

Nationwide Group; Glasgow; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Annual bonus

Training and development

Wellbeing benefits

Volunteer days

Job summary

Nationwide is seeking an experienced Data & Insight professional to join the Operational Effectiveness team within Business Banking Operations. You will turn operational and customer data into clear, actionable insights, develop dashboards and reporting to help leaders measure performance and drive improvements.

You will work in a hybrid environment, spending time at Glasgow or Northampton offices and collaborating across Nationwide’s UK-wide estate.

Qualifications

• Demonstrated design and delivery of operational dashboards and MI packs.
• Strong data literacy and experience turning data into actionable insights.
• Experience with BI tooling and data modelling to support decisions.

Responsibilities

• Turn operational and customer outcome data into clear insights and dashboards.
• Define measures and ensure data quality, accuracy, and accessibility.
• Identify trends, risks, and improvement opportunities and translate into actions.
• Collaborate with stakeholders to prioritise analytics questions and address business needs.
• Contribute to a longer-term data and insight roadmap for Operational Effectiveness.

Skills

Power BI

Python

Data modelling

Excel (advanced)

Analytical thinking

Education

Degree in a quantitative field (e.g., Maths, Stats, CS)

Tools

Power BI

Python

Job description

Nationwide is seeking an experienced Data & Insight professional to join the Operational Effectiveness team within Business Banking Operations. You will turn operational and customer data into clear, actionable insights, develop dashboards and reporting to help leaders measure performance and drive improvements.

You will work in a hybrid environment, spending time at Glasgow or Northampton offices and collaborating across Nationwide’s UK-wide estate.