Operational Flow Administrator - Whiston Hospital

Mersey and West Lancashire Teaching Hospitals NHS Trust; Knowsley; On-site; GBP 21,000 - 26,000; Full time

Job summary

Mersey & West Lancashire Teaching Hospitals NHS Trust is seeking an administrative support member for the Discharge Lounge. You will handle clerical tasks, coordinate patient transport and respond to enquiries to help smooth patient flow.

The role requires effective communication with ward staff and other hospital teams, meticulous record-keeping, and flexibility to adapt to varying shifts as service needs change.

Qualifications

• General admin and clerical experience is desirable.
• Strong attention to detail and accuracy.
• Excellent telephone manner and ability to handle enquiries.
• Commitment to patient confidentiality and privacy.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide administrative and clerical support to the Discharge Lounge team.
• Book patient transport for discharge.
• Answer telephone calls and respond to enquiries.
• Support communication between ward staff, the Discharge Lounge and other hospital teams.
• Assist with daily tasks to keep the service organised and running efficiently.

Skills

Organised

Attention to detail

Communication

Confidentiality

IT literacy

Team player

Telephone manners

Tools

MS Office

Job description

Your role will include but not be inclusive of

• Providing general administrative and clerical support to the Discharge Lounge team.
• Booking patient transport
• Answering telephone calls and responding to enquiries.
• Supporting communication between ward staff, the Discharge Lounge and other hospital teams.
• Helping with everyday tasks to keep the service organised and running efficiently.

Flexibility is essential for this post. The Discharge Lounge is a busy hospital service, and working days and times will need to be adjusted at times to meet changing service requirements. You should be comfortable working different days and times from week to week, as your working pattern may vary depending on the needs of the service. You will not necessarily work the same days or hours every week but this will all be communicated and planned in advance.

• Organised, reliable and has good attention to detail.
• Friendly, professional and confident communicating with others.
• Comfortable using computers and carrying out general admin tasks.
• A team player who can also work independently.
• Committed to maintaining patient confidentiality and providing a positive experience for patients.

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust. The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals. The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:

• CAREthat is evidence based, high quality and compassionate
• SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme