Operational Excellence System and Process Engineer

HelloFresh; Derby; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a detail-oriented documentation specialist to oversee quality management processes. In this role, you will be responsible for creating and maintaining documentation that ensures compliance with ISO 9001 and BRCGS standards. You will collaborate across departments to drive continuous improvement and enhance operational efficiency. This position offers a chance to make a significant impact on the quality of products and services delivered to customers. Join a dynamic team that values innovation and quality, and enjoy a range of perks that support your well-being and work-life balance.

Benefits

70% off HelloFresh or Green Chef boxes

Company pension scheme

Gym membership

Bupa private medical insurance

Electric vehicle scheme

Mental health first aiders

Employee assistance programme

Eye care scheme

Cycle to work scheme

Group Life Assurance

Qualifications

• Experience in process writing or similar role is essential.
• Understanding of Lean principles and strong organizational skills required.

Responsibilities

• Develop and maintain quality management documentation and processes.
• Identify improvement opportunities using structured methodologies.

Skills

Proficiency in documentation software

Process writing

Project management abilities

Lean principles

Excellent writing and editing skills

Education

STEM related degree

Lean Six Sigma Yellow Belt

Tools

Version control systems

Job description

About The Role:

This role is responsible for overseeing the creation, revision, and maintenance of all quality management documentation. Ensuring compliance with ISO 9001 / BRCGS standards and Lean principles across the Windmill Site, whilst also maintaining robust version control and document management systems to ensure all materials are current and accessible. Responsible for the delivery of high-quality documentation and processes. Ensuring that Health & Safety standards and Food Safety standards are adhered to at all times.

What You Will Be Doing:

Process and Documentation: Develop processes and standard operating procedures (SOPs/WBIs) to ensure consistent performance across all departments and teams.

1. Ensure processes are lean, scalable and effective
2. Embed best practice into standard work and share across networks
3. Review and maintain documentation to ensure compliance with ISO 9001 standards, including version control and updates
4. Re-evaluate and document process improvements and lessons learnt when updating process documentation with stakeholders

Continuous Improvement and Project Management:

1. Identifying opportunities for improvement using structured methodologies like LSS.
2. Provide updates on progress, risks, and escalations
3. Constantly look to improve processes, removing waste and optimising flow
4. Design, monitor, and report on project KPIs, adapting them to meet business goals and advising team members on their metrics
5. Ensure that all operational processes support the delivery of high-quality products and services to customers

Stakeholder Engagement and Collaboration

1. Build and maintain strong relationships with key stakeholders ensuring alignment with senior management on current projects and achievements
2. Collaborate across departments to resolve standardisation issues, share best practices, and drive compliance

Who You Are:

1. Demonstrated experience in process writing or similar role
2. Understanding of Lean and process creation
3. Strong organisational and project management abilities
4. Excellent writing, editing and proofreading skills
5. Proficiency in documentation software and version control systems
6. Lean Six Sigma Yellow Belt & STEM related degree would be a plus
7. BRCGS Awareness & ISO 9001 Awareness would be a plus

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Mental health first aiders and an employee assistance programme
● Eye care scheme
● Cycle to work scheme
● Group Life Assurance

Location: 1 Holme Lane, Spondon, Derby, DE21 7HW

Shifts: Monday - Friday flexible with either 8am-5pm or 9am-6pm

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.