Operational Excellence Lead

Capital One (Europe) plc; Nottingham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pension

Performance-based bonus

Private medical insurance

Parental leave

25 days annual leave + 5 days option

Job summary

Capital One (Europe) plc is seeking a proactive Continuous Improvement Lead in Nottingham. You will bridge strategy and hands-on delivery, leading cross-departmental projects to improve customer experience, reduce waste, and enhance contact centre performance.

You will connect senior lãdership, tech partners and suppliers to drive meaningful change. The role emphasizes problem solving, data analysis, and shaping multi-faceted business cases to transform how we service customers in the contact

Qualifications

• Strong analytical mindset with numerical ability to spot trends in data.
• Understanding key operational processes across multiple lines of business.
• Minimum of two years using a structured methodology such as LEAN or Six Sigma (Green/Black belt advantageous).
• Skilled problem solver able to perform root cause analysis and derive insights.
• Strong communication and influencing skills to operate across levels of the organisation.

Responsibilities

• Translate operational strategy into improvement opportunities.
• Drive prioritised projects and be the main Ops contact for Bold Goals.
• Build and refine business cases for cross-department initiatives.
• Collaborate with technology and suppliers to implement operational improvements.
• Influence senior leadership and drive tangible, data-backed results.
• Lead change management and ensure delivery of priority tech and process changes.

Skills

Analytical mindset

Operational processes

LEAN/Six Sigma experience

Problem solving

Cross-functional collaboration

Stakeholder influence

Job description

Capital One (Europe) plc is seeking a proactive Continuous Improvement Lead in Nottingham. You will bridge strategy and hands-on delivery, leading cross-departmental projects to improve customer experience, reduce waste, and enhance contact centre performance.

You will connect senior lãdership, tech partners and suppliers to drive meaningful change. The role emphasizes problem solving, data analysis, and shaping multi-faceted business cases to transform how we service customers in the contact