Operational Delivery Manager - Traffic Signals & ITS

SWARCO UK & IRELAND LTD; Exeter; On-site; GBP 55,000 - 75,000; Full time

Job summary

SWARCO UK & Ireland Ltd is seeking a Service Delivery Manager to join our Exeter Depot, responsible for delivering maintenance across traffic signals, signs and ITS portfolio.

You will lead engineers, balance people, safety, and commercial performance, ensure contractual service levels, manage budgets, and build strong customer relationships while driving continuous improvements. This is a hands-on role requiring proactive coordination of resources and travel across the regional area.

Qualifications

• Experience managing operational teams within an engineering, maintenance, highways, traffic management or similar technical environment.
• Good understanding of contract delivery, planned and reactive maintenance and resource management.
• Proven people management experience, including supporting performance, development and day-to-day team management.
• Strong Health & Safety awareness and experience ensuring safe working practices.
• Good commercial awareness, including managing costs, budgets and contract performance.
• Strong communication, organisation and problem-solving skills.

Responsibilities

• Managing day-to-day delivery of planned and reactive maintenance across allocated contracts.
• Leading, supporting and developing Engineers and other operational colleagues.
• Ensuring maintenance activities are completed in line with contractual requirements, service levels and customer expectations.
• Managing operational resources, workloads, standby arrangements and priorities to ensure effective service delivery.
• Building and maintaining strong working relationships with customers, acting as a key point of contact for operational and contract matters.
• Monitoring contract performance, identifying risks and implementing improvements to service delivery.
• Managing contract costs, budgets and commercial performance, supporting the achievement of financial targets.
• Ensuring compliance with Health & Safety, Quality and Environmental requirements, promoting safe working practices across all activities.
• Supporting recruitment, performance management, absence management, training and development within the team.
• Working closely with Regional Operations Managers, Project Managers and other departments to coordinate resources and deliver operational priorities.
• Ensuring operational records, reporting and documentation are accurate and completed within required timescales.
• Identifying opportunities to improve operational efficiency, customer service and team performance.
• You'll need to be comfortable managing competing priorities, supporting your team and making decisions to keep operations running effectively.

Skills

People management

Customer relationships

Commercial awareness

Health & Safety

Communication

Organisational skills

Problem solving

IT skills

Driving licence

Education

Engineering or management qualifications

Tools

Operational reporting systems

Job description

SWARCO UK & Ireland Ltd is seeking a Service Delivery Manager to join our Exeter Depot, responsible for delivering maintenance across traffic signals, signs and ITS portfolio.

You will lead engineers, balance people, safety, and commercial performance, ensure contractual service levels, manage budgets, and build strong customer relationships while driving continuous improvements. This is a hands-on role requiring proactive coordination of resources and travel across the regional area.