Operational Compliance Lead - Data-Driven & ISO Expert

Arriva Road Transport Services; East Midlands; On-site; GBP 90,000 - 110,000; Full time

Job summary

Arriva Road Transport Services (ARTS) is seeking an experienced Operational Compliance Team Leader to head the compliance function and uphold the highest standards of operational assurance, quality, and supplier compliance across the UK.

Reporting to the Head of Operations, you will steer audit programmes, oversee supplier assurance and CAPA actions, and drive data-led decisions with digital and AI-enabled solutions. National travel will be required.

Qualifications

• Previous leadership experience within a compliance, audit or operational assurance environment.
• Experience delivering audit programmes in a regulated industry.
• Knowledge of supplier assurance and contract compliance.
• Experience managing findings, corrective actions and improvement plans.
• Knowledge of ISO 9001 and ISO 45001.
• Excellent analytical, reporting and stakeholder management skills.
• Strong IT skills including Excel, Power Query and reporting tools like Power BI.
• Experience using AI-powered tools responsibly.
• Ability to challenge and influence stakeholders professionally.
• Willingness to travel nationally for supplier audits and compliance activities.
• Experience in rail, transport, logistics or regulated industries.
• Familiarity with audit management systems (Q-Pulse, Intelex, iAuditor).
• Experience digital transformation or AI-assisted compliance processes.
• Environmental auditing awareness or IEMA experience.

Responsibilities

• Lead and develop the Compliance Team, including Lead Auditors and Compliance Administrators.
• Plan, manage and deliver a risk-based programme of supplier audits, operational audits and compliance checks.
• Oversee compliance administration and quality assurance activities to ensure records are accurate and audit-ready.
• Manage supplier assurance activities and ensure corrective actions are completed effectively.
• Monitor PSVAR requirements and oversee taxi permit administration.
• Maintain CAPA processes.
• Produce weekly dashboards and monthly performance reports for leadership.
• Support ISO surveillance and certification audits (ISO 9001, 45001, 22301).
• Drive improvements via digital technology, AI-assisted solutions and process innovation.

Skills

Leadership

Audit programmes

Supplier assurance

Corrective actions

ISO standards

Analytical skills

Power BI

AI tools

Stakeholder management

Travel nationally

Education

NEBOSH General Certificate

Responsible AI / AI Governance

Tools

Q-Pulse

Intelex

iAuditor

Job description

Arriva Road Transport Services (ARTS) is seeking an experienced Operational Compliance Team Leader to head the compliance function and uphold the highest standards of operational assurance, quality, and supplier compliance across the UK.

Reporting to the Head of Operations, you will steer audit programmes, oversee supplier assurance and CAPA actions, and drive data-led decisions with digital and AI-enabled solutions. National travel will be required.