Operational Assurance Manager

Thera Trust; United Kingdom; Remote; GBP 31,000 - 38,000; Full time

Job summary

A leading charitable organization in the UK seeks an Operational Assurance Manager to oversee quality and risk in supported living and care home registrations. This remote role includes regular service visits and demands strong leadership in quality assurance, data analysis, and communication skills. The position offers thorough training and support, along with a competitive salary and generous benefits.

Benefits

25 days holiday + 8 days bank holiday

Contributory pension

Cycle to work scheme

Employee support line

Support in gaining professional qualifications

Continuous on the job training

Qualifications

• Experience in a leadership or management position.
• In-depth knowledge of statutory requirements for the Care sector.
• Experience of providing training to professionals.

Responsibilities

• Conduct oversight and analysis of quality and risk in care homes.
• Produce reports on compliance and areas for improvement.
• Collaborate with managers to improve service quality.

Skills

Leadership

Quality Assurance

Data Analysis

Communication

Education

Professional qualification in Health & Social Care

Tools

Microsoft Excel

Microsoft Office

Job description

About the job

Job Title:Operational Assurance Manager.

Location:This is a remote role with regular touch points and an average of four in-person service visits per month

Contract: Permanent

Hours:39 hours per week.

Salary:Up to 37,294.91

Contact Details:

Information:We operate flexi time. Driving Lisence and access to vehicle is essential for this role.Willingness to travel to any of our locations around the UK and stay away overnight when required.

Thera Trust

Thera Trust is the parent company of Thera Group; a charitable group of companies that supports people with a learning disability. Our unique leadership and structure includes people with a learning disability. Our Leadership team work alongside our Service Quality Directors who have lived experience of a learning disability. Through this we can demonstrate that people with a learning disability can be leaders in society but we cant do this without you! Thera Trust is looking for a Operational Assurance Manager.

The Role

• Conduct regular oversight and analysis of quality/assurance/risk within regulated supported living and care home registration with CQC and the Care Inspectorate , utilising various methodologies to assess and identify risks.
• Develop agreed priorities and plans to assess the quality of services.
• Visit designated locations on a schedule agreed upon with the Head of Operational Assurance to ensure standards are maintained.
• Produce timely reports outlining levels of compliance and key areas for improvement following quality assurance visits.
• Provide practical guidance and assistance to improve quality in areas visited and in your areas of expertise to Registered /operational managers.
• Collaborate with operational managers to devise updated ways of working to improve quality.
• Gather, evaluate, and analyse data relating to quality measures using digital incident and accident management systems improve quality.
• Generate intelligence regarding locations to identify assurance and any threats to achieving outstanding quality levels.
• Ensure that any identified risks to statutory requirements are actively managed in collaboration with appropriate stakeholders.
• Work closely with Registered Managers and the Head of Operational Assurance and the Quality Involvement team to develop pre-visit plans targeting specific areas of identified risk.
• Adopt a 'critical friend' and 'coaching' approach to foster productive relationships with Managers.
• Encourage locations to innovate, ensuring good practices are shared and successes celebrated

Experience

• Experience of working in a leadership or management position or can demonstrate equivalent experience
• Professional qualification in Health & Social Care, Nursing, Social Work, or an allied field would be highly desirable.
• Expertise in measuring improvements in complex systems.In-depth knowledge of statutory requirements for the Care sector, healthcare regulations, and guidance.
• Ability to analyse complex data and investigate problems to develop a range of solutions.
• Experience of providing training to professionals and operational teams
• Experience and understanding of quality and safety issues related to mental health services and people with learning disabilities
• Experience of working collaboratively across professionals and services
• Experience of report writing
• Demonstrable skills in mentoring, teaching and coaching.
• Excellent organisational ability & methodical approach
• Excellent communication skills to be able to relay technical information to non-technical people
• Ability to learn and understand quickly
• Confident in the use of Microsoft Excel to enter, collate and perform basic analysis of information as part of monitoring, audit and reporting as well as other MS Office programmes

The Benefits

• 25 days holiday + 8 days bank holiday
• Contributory pension
• Cycle to work scheme
• Employee support line to support you
• Support in gaining professional qualifications
• Continuous on the job training is provided

We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate. Apply now to avoid disappointment.