Operational Account Administrator

British Car Auctions Ltd; Nottingham; On-site; GBP 24,234 - 29,619; Full time

Benefits offered by this job

Onsite parking

Company pension scheme

Cycle to work scheme

Employee assistance programme

Enhanced maternity, paternity, and_adp

Job summary

British Car Auctions Ltd is seeking an Operational Account Administrator in Nottingham. You will support the Online Operations Team by handling daily tasks, updating vehicle records, and preparing documents for auctions.

The role requires careful data entry, accuracy in documentation, and proactive communication with customers. The position is permanent, Monday–Friday, with a focus on delivering high-quality service and meeting defined KPIs.

Qualifications

• Demonstrates high-level communication skills.
• Motor industry knowledge.
• Experience working in a team.

Responsibilities

• Update systems by registering new vehicles and prepare documents for auction.
• Create digital assets with accurate documentation and vehicle specs.
• Input data accurately for documentation and vehicle details.
• Collaborate to meet KPIs and ensure timely tasks.
• Check imaging and quality standards; respond to customer enquiries by email/phone.

Skills

Attention to detail

Prioritisation

Microsoft Office

Customer focus

Team player

Fast paced environment

Tools

Excel

PowerPoint

DTR Reporting

ACS Reporting

Job description

Job Title:Operational Account Administrator
Salary: £26,926.65 per annum
Location: Nottingham
Working Hours: Monday to Friday 8.30am – 5.30pm
Job Status: Permanent
Join the UK’s largest B2B used vehicle service

At BCA,we’realtogether, more. More than just a normal vehicle remarketing company. More than just any other place to work.We’reEurope's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Main Purpose of The Role:

Reporting to the Operational Account Manager, you will provide a comprehensive and reliable administration service to the Online Operations Team, by completing set daily tasks and to ensure all work and assigned tasks are completed to the required standard in accordance with current service level agreements and defined KPIs.It is key that all stakeholder relationships are smooth runningand efficient. This role has a highvolumeofemail enquiries formexternalcustomers which must be precisely responded to.

Key Responsibilities:

• Update systems by registering new vehicles including all service history and prepare any relevant documents for auction purposes
• Responsible for the creation of digital assets to the highest quality and accuracy in relation to documentation and vehicle specification within specified timelines
• High quality data input and accuracy in relation to documentation and vehicle details
• Working alongside the team to ensure KPI’s are met
• Checking of imaging and quality standards
• Attend to customer needs through email and telephone enquiries
• Take on other responsibilities outside of normal role as required

Technical skills:

• Excellent attention to detail
• Ability to prioritise workload
• Knowledge of Microsoft Office– including Excel and Powerpoint
• Knowledge of DTR & ACS Reporting
• Action and customer focused
• Team Player
• Experience in a fast paced office environment

Stakeholder Engagement:

• OAM’s – as your direct Line Manager, you will be expected to keep open, honest and in frequent communication with your appointed OAM to ensure set objectives are met and duties are performed to the best of your ability. You will also discuss future progression and any training/job enrichment opportunities that may arise
• OAE’s – work with the OAE Team to ensure all pre-sale administration is completed accurately and in a timely fashion in accordance with Customer SLA’s
• Branch Operations Teams – communicate with the Centre Teams as/when required to ensure all vehicle detail information is completed accurately andin atimelymanner.
• Communicate effectively any requirements for further action.
• Online Administration – ensure pre-sale reports and other relevant information is relayed and communicated to Online Admin teams to ensure Lotting and sale downloads can be completed as soon as possible to ensure maximum marketing and sale visibility to buyers
• Sales Program Team – communicate any relevant details around sales to the Program Team to ensureall departments are aligned

Knowledge and Experience:

• Ability to demonstrate high level communication skills
• Motor industry knowledge
• Experience of working as partateam

We’ve put everything in place to ensure you thrive. Competitive salaries, strong corevaluesand an excellent benefits package that includes:

• Onsite parking
• Company Pension Scheme
• Cycle to work scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders
• Access to BCA Rewards which provides online and store discounts with a range of retailers

And so much more…

As the automotive industry changes,we’rechanging with it - putting our people in the front seat for the journey.We’rethe number one in what we do for a reason andthat’sbecause of the people we have on our teams. If you want to be a part of a business like this; unrivalled,excitingand appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people andprovideequal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.