Operation Executive, Europe

Trip.com Group; London; On-site; GBP 38,000 - 45,000; Full time

Job summary

Join Trip.com Group as an Operations Executive, Europe, where you will play a crucial role in optimizing hotel business operations. This position involves coordinating with teams, enhancing efficiency, and developing training programs. Ideal candidates will have at least 3 years of experience in operations management, preferably in the travel industry, and possess strong analytical skills.

Benefits

Flexible work arrangements

Career development opportunities

Company-sponsored events

Qualifications

• Minimum of 3 years experience in operations management.
• Proficiency in data analysis tools and software.
• Strong analytical and problem-solving skills.

Responsibilities

• Implement and maintain standard operating procedures to enhance efficiency.
• Monitor daily operational data to ensure seamless performance.
• Prepare regular reports on operational performance.

Skills

Data analysis

Communication

Problem-solving

Education

Bachelor's degree in Business Administration

Hospitality Management

Job description

Join to apply for the Operation Executive, Europe role at Trip.com Group

Join to apply for the Operation Executive, Europe role at Trip.com Group

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Trip.com Group

About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

The Role
The Operations Executive will play a crucial role in ensuring the smooth and efficient operation of our hotel business development in Europe. This position involves coordinating with various departments, optimizing operational processes, and enhancing the overall team efficiency.

In this Role, you're main responsibilities will be:

Operational Management:

* Implement and maintain standard operating procedures (SOPs) to enhance efficiency.
* Collaborate with relevant teams to resolve any operational issues promptly.
* Monitor daily operational data to ensure seamless performance.

Process Optimization:

* Work closely with the product team to integrate new features and improvements.
* Analyze current operational processes and identify areas for improvement.

Data Analysis and Reporting:

* Prepare regular reports on operational performance and present findings to senior management.
* Collect and analyze data to track performance metrics and identify trends.

Training Program Development:

* Create and deliver engaging training materials, such as manuals, e-learning modules, and offsite sessions.
* Design and develop comprehensive training programs tailored to BD team of all our products and procedures.

Needs Assessment:

* Collaborate with team leaders to identify training needs and skill gaps.
* Conduct regular assessments to evaluate the effectiveness of training programs and make necessary adjustments.

What you'll Need to Succeed:

* Minimum of 3 years, proven experience in operations management, preferably within the travel or hospitality industry.
* Ability to work collaboratively in a fast-paced environment.
* Proficiency in data analysis tools and software.
* Excellent communication and interpersonal abilities. Related experience in international business is preferred.
* Strong analytical and problem-solving skills.
* Bachelor's degree in Business Administration, Hospitality Management, or a related field.

Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?

* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

* Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

* We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

* We encourage flexible work arrangement

* Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click[1] the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click [2] the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!
References

Visible links
1. https://www.youtube.com/watch?v=w4D31J3atps
2. https://www.youtube.com/@TripcomGroup

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  IT Services and IT Consulting, Technology, Information and Internet, and Travel Arrangements

Referrals increase your chances of interviewing at Trip.com Group by 2x

Get notified about new Operations Executive jobs in London, England, United Kingdom.

Greater London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom £38,000.00-£45,000.00 14 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 weeks ago

Commercial Strategy & Operations Executive UKI

Kingston Upon Thames, England, United Kingdom 2 days ago

Senior Supply Chain Operations Executive

Woking, England, United Kingdom 2 weeks ago

City Of London, England, United Kingdom 1 month ago

City Of London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Dartford, England, United Kingdom 4 days ago

Manager, Global Response Operations (GRO) Detection

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.