Operation & Assurance Support

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Extra holiday days

MiDeals discounts

Cycle to work

Life cover

Job summary

Mitie Cleaning & Hygiene Services is seeking an Compliance & Operations Assurance professional to support the Transport for London contract. You will help maintain full compliance, improve assurance standards and coordinate engineering service delivery across a complex portfolio.

Role responsibilities include scheduling works, liaising with suppliers, managing documentation, and ensuring evidence of completion. Experience in building services and CAFM systems is desirable.

Qualifications

• Experience in building services or facilities management in a complex environment.
• Engineering background or related technical training.
• Operations support experience and ability to manage multiple workstreams.
• Strong admin, organizational and analytical skills.

Responsibilities

• Ensure TfL contract remains compliant with contractual and client requirements.
• Coordinate works delivery: scheduling, access, liaising with suppliers, documentation.
• Review SSOW, RAMS and health & safety docs for contract compliance.
• Support small works by managing quotations, POs and instructions.
• Maintain CAFM systems and asset data, analyse trends for risks and improvements.

Skills

Facilities mgmt

Engineering background

Operations support

Administrative skills

Excel

CAFM systems

Communication skills

SFG20 knowledge

Tools

Maximo

Concept Evolution

Job description

Better places, thriving communities.

ROLE: Operation & Assurance Support

HOURS: Monday to Friday, 40 hours

LOCATION: Transport for London - London - Greenwich - 14 Pier Walk

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.

We're looking for a Compliance & Operations Assurance professional who will support the Transport for London contract to maintain full compliance, improve assurance standards and coordinate engineering service delivery across a complex portfolio.

Role Responsibilities

• Ensure the Transport for London contract maintains full compliance across the portfolio, aligned with contractual, statutory and client-specific requirements while supporting governance across Mitie activities.
• Coordinate works delivery including scheduling, booking access, liaising with suppliers, managing documentation and ensuring all works are completed, closed out and fully evidenced.
• Review and ensure all Statements of Safe Work (SSOW), RAMS and health & safety documentation are compliant with contract and engineering standards.
• Support small works and minor projects by managing quotations, raising purchase orders, issuing instructions and tracking completion.
• Maintain CAFM systems (Maximo, Concept Evolution) and asset data, analysing compliance and performance trends to identify risks and improvement opportunities.

Required Qualifications: applicants must meet the below defined requirements for the role.

• Experience within Building Services or Facilities Management, supporting hard services delivery in a complex environment,
• An Engineering background,
• Operations support experience and knowledge,
• Strong administrative, organisational and analytical skills with experience managing multiple workstreams and datasets.
• Working knowledge of CAFM systems, Microsoft Excel and engineering compliance processes.
• Confident communication skills with the ability to engage professionally with clients, suppliers and stakeholders.
• Understanding of SFG20 maintenance standards and asset management principles (desirable).

What's in it for you?

• A place to work where you can thrive and be your best every day.
• Opportunity to develop expertise in compliance, asset management and engineering assurance within a leading facilities management organisation.
• Work as part of a collaborative team delivering exceptional service across a high-profile client contract.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at [e-mail].

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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