Operation and Compliance Manager

Sodexo Group; Scotland; Remote; GBP 30,000 - 36,000; Full time

Job summary

Sodexo is seeking an Operations and Compliance Manager to oversee Soft FM services across multiple client sites in Scotland. This role involves managing service delivery, compliance, and financial performance while fostering strong client relationships. Ideal candidates will have proven experience in Soft FM management and a passion for service excellence.

Qualifications

• Proven experience in a Soft FM management role.
• Strong leadership skills and experience managing a local team.
• Experience managing budgets and financial targets.

Responsibilities

• Lead delivery of Soft FM services across multiple sites.
• Manage budgets and financial performance.
• Ensure compliance with health and safety standards.

Skills

Leadership

Relationship Management

Compliance

Financial Management

Education

Soft FM qualification or related industry certification

Background in Soft FM or Business Management

Tools

Microsoft 365

CAFM/CMSS

PowerBI

Job description

Job Title: Operations and Compliance Manager – Soft FM Services

Location: Scotland (Multiple Client Sites)

• Up to 5% bonus
• Up to £36,000 per annum
• Work from anywhere (must be able to travel across sites in Scotland)

Job Description

Sodexo is seeking an experienced Operations and Compliance Manager to oversee Soft FM services across multiple client sites in Scotland. The role will focus on delivering exceptional service in areas such as cleaning, waste management, grounds maintenance, security, and catering, ensuring compliance with contractual obligations, health and safety regulations, and service standards.

Key Responsibilities:

1. Lead the delivery of Soft FM services, ensuring compliance with contractual requirements and client expectations across multiple sites.
2. Manage budgets, financial performance, and profitability while maintaining service quality.
3. Develop and maintain strong relationships with clients and internal teams, ensuring effective communication and collaboration.
4. Oversee the management and development of the local team, ensuring proper training, compliance, and performance.
5. Monitor and manage service delivery, reporting on KPIs, SLAs, and service performance, while driving continuous improvement.
6. Ensure compliance with health and safety standards, environmental regulations, and waste management protocols.
7. Utilize CAFM/CMSS and PowerBI for performance tracking, reporting, and data analysis.

Required Experience:

1. Proven experience in a Soft FM management role, including overseeing cleaning and waste services across one or more sites.
2. Experience managing budgets, profitability, and financial targets.
3. Strong leadership skills with experience in managing a local team and working with subject matter experts.
4. Excellent relationship management at all levels, both with clients and internal teams.
5. Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint) and CAFM/CMSS & PowerBI.

Desirable Qualifications:

1. Background in Soft FM or Business Management.
2. Knowledge of HACCP, Waste Regulations, and IOSH certification.
3. Soft FM qualification or related industry certification.

Why Join Us?

Sodexo offers a dynamic working environment with opportunities for professional growth, development, and the chance to make a real impact across client sites. If you're passionate about service excellence and compliance, we encourage you to apply!