OOH Regional Operations Manager

Evri; Birmingham; Hybrid; GBP 55,000 - 90,000; Full time

Job summary

Evri is seeking a Regional Operations Manager to lead the Out of Home network across a designated region. The role combines strategic supplier governance with hands-on performance management to deliver service, quality and cost targets.

You will collaborate with Area Partnership Teams and Final Mile Operations to enhance efficiency, resilience and customer satisfaction across Birmingham and surrounding areas. A proactive, data-driven approach is essential.

Qualifications

• Proven experience managing operational performance within logistics, distribution, transport, parcel delivery, or a related field.

Responsibilities

• Oversee day-to-day operational performance of Out of Home locations within your region.
• Manage supplier performance against contracts, SLAs, and cost objectives.
• Build and maintain relationships with Area Partnership Teams to ensure resilience of the supplier network.
• Identify and resolve operational risks and service delivery challenges to maintain continuity.
• Recruit, onboard and train route and sortation suppliers to support growth.
• Negotiate with suppliers to achieve optimal cost-per-unit within regional budgets.
• Support commercial growth strategies through effective network planning and capacity management.
• Identify opportunities to optimise high-volume routes and locations with cost-effective solutions.
• Ensure inbound sortation activities meet service level requirements.
• Lead data-driven improvements through performance analysis.

Skills

Supplier management

Operations leadership

Stakeholder management

Data-driven decision making

Cost negotiation

Job description

Birmingham Depot, Depot Operations, South, Team, Unit 8030 Weston Approach, Bristol, Gloucestershire, United Kingdom

Job Description

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8 to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Regional Operations Manager Central

Field-Based | Hybrid Working | Birmingham, Lutterworth

At Evri, we're transforming the way parcels move through our network and creating innovative solutions that make life easier for our customers and partners. As we continue to grow our Out of Home (OOH) network , we're looking for a highly motivated Regional Operations Manager to lead operational performance, supplier engagement, and network optimisation across a designated region.

This is a strategic and hands-on role, ideal for someone who enjoys building strong supplier partnerships, driving operational excellence, and delivering continuous improvement across a fast-paced logistics environment.

About the Role

As Regional Operations Manager , you will take ownership of the operational performance of Evri's Out of Home network across your region. You'll be responsible for ensuring suppliers consistently deliver against service, quality, and cost objectives while maintaining operational compliance and supporting future network growth.

Working closely with Area Partnership Teams, Final Mile Operations, and key stakeholders, you will provide regional leadership, supplier governance, and operational oversight to ensure a resilient, efficient, and customer-focused network.

What You’ll Be Doing

Overseeing the day-to-day operational performance of Out of Home locations across your region, ensuring service standards are consistently achieved.

Managing supplier performance against contractual, operational, and service level agreements.

Building strong relationships with Area Partnership Teams to maintain a resilient supplier network capable of supporting operational demand.

Identifying and resolving operational risks and service delivery challenges to ensure continuity of service.

Recruiting, onboarding, and training new route and sortation suppliers to support current and future growth plans.

Negotiating with suppliers to achieve optimal cost-per-unit performance in line with regional budgets.

Supporting commercial growth strategies through effective network planning and capacity management.

Identifying opportunities to optimise high-volume routes and locations using the most cost-effective delivery and collection solutions.

Ensuring inbound sortation activities are delivered accurately, efficiently, and in line with agreed service level requirements.

Driving operational improvements through data-led decision making and performance analysis.

What We’re Looking For

Proven experience managing operational performance within logistics , distribution, transport, parcel delivery, or a related field environment.

Strong supplier, contractor, or partner management experience.

Commercially minded with experience negotiating costs and driving efficiency improvements.

Experience leading operational change and continuous improvement initiatives.

Excellent stakeholder management skills with the ability to influence across multiple teams.

Data-driven decision‑making capability with strong analytical skills.

Full UK driving licence and willingness to travel regularly across a regional network.

Evri Group for everyone

We’recommitted to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.

Birmingham Depot, Depot Operations, South, Team, Unit 8030 Weston Approach, Bristol, Gloucestershire, United Kingdom