Onsite Transaction Services Associate — Retail Support

Harrods; City of Westminster; On-site; GBP 22,000 - 26,000; Full time

Job summary

Harrods is seeking a Transaction Services Assistant to support Retail teams with large and complex transactions, delivering world-class service. The role focuses on advising on deposits, inquiries, refunds, transaction searches, and cost centre transfers, with a strong emphasis on accuracy and timely completion.

You will work onsite, five days per week, providing guidance across channels and building relationships with internal stakeholders and customers while adhering to store policies and SOPs.

Qualifications

• Excellent customer service skills.
• Knowledge of Anti Money Laundering legislation is preferrable and good PC literacy (Microsoft Office) are essential.
• Ability to develop and maintain relationships with colleagues and customers alike, while handling a wide range of responsibilities.

Responsibilities

• Provide expert advice and guidance over the phone, via email, and in person to Harrods retail teams to ensure correct procedures for transactions.
• Be accurate and work to timelines, keeping trackers up to date.
• Complete daily administrative tasks accurately and on time.
• Become an expert in all till processes to inspire confidence in the department and retail teams.

Skills

Customer service

AML knowledge

Microsoft Office

Relationship building

Multitasking

Interpersonal skills

Communication skills

Tools

Microsoft Office

Job description

Harrods is seeking a Transaction Services Assistant to support Retail teams with large and complex transactions, delivering world-class service. The role focuses on advising on deposits, inquiries, refunds, transaction searches, and cost centre transfers, with a strong emphasis on accuracy and timely completion.

You will work onsite, five days per week, providing guidance across channels and building relationships with internal stakeholders and customers while adhering to store policies and SOPs.