Onsite Tech Support Analyst - Junior IT Specialist

Aplaro Ltd

Seasalter

On-site

GBP 33,435 - 44,580

Full time

14 days+

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Job summary

Skadden, Arps, Slate, Meagher & Flom LLP seeks a Junior Technology Support Analyst to join our Firm in White Plains. The on-site role provides technology support across software, hardware, infrastructure, network services, mobile and security systems.

You will deliver high-level customer service and collaborate with local colleagues and central resources. Responsibilities include hardware installation and repair, application support (local and Citrix), laptop/desktop support, mobile devices, AV

Qualifications

High school diploma or equivalent.
Minimum of one year of related experience.

Responsibilities

Provides a consistent and high level of customer service.
Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals.
Responds to local and central telephone helpline, support tickets and e-mails.
Logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
Provides application support for both local installations and Citrix based applications.
Provides support, troubleshooting and repair for laptops and desktops.
Provides mobile device support, set up configuration, support and end user training.
Assists with the Firm's audio visual set up requirements.
Assists with hardware set ups in offices and conference rooms.
Helps to maintain Firm's policies and procedures in relation to computer technology.
Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed.
Regular and reliable physical presence to address in-office technical issues and provide hands-on support to office personnel.
Establishes and maintain effective working relationships with clients, attorneys and business services professionals.
Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
Manages Firm resources responsibly.
Complies with and understands Firm operation, policies and procedures.
Performs other related duties as assigned.