Onsite Support

Hayley Group Limited

Ashby-de-la-Zouch

On-site

GBP 25,000 - 32,000

Full time

9 days ago

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Benefits offered by this job

Company vehicle

23 days annual leave

Life assurance (2x salary)

Healthcare schemes

Company pension

Wellness programmes

Uniform and PPE provided

Hayley Academy training

Job summary

Hayley Group Limited is seeking an Onsite Support professional to service customer sites in Burton and Lichfield. The role focuses on driving sales, improving customer value, and acting as a liaison between the Burton branch and onsite management.

You will cover holidays and support the stores team, leveraging ERP systems and your MRO knowledge. The ideal candidate has strong commercial acumen, experience in the MRO sector or related field, and a full driving licence.

Qualifications

Sales-driven with commercial acumen.
Experience in MRO or similar field.
Experience in stores procurement is a plus.
Effective communicator at all levels within the organisation.
Valid driving licence is essential.
Customer-focused with high service standards.
Basic computer skills and software proficiency.
Able to work well in a team and cover holidays.

Responsibilities

Act as liaison between Burton branch and Onsite Management Team.
Attend site leadership meetings and escalate issues as needed.
Assist stores team and identify opportunities to improve customer value.
Coordinate with Hayley’s category experts to tender new areas.
Track KPI performance with branch team; leverage ERP systems for data.

Skills

Sales acumen

MRO experience

Stores procurement

Communication

Full driving licence

Customer focus

Basic computer skills

Team player

ERP familiarity

Tools

ERP systems

Job description

Job Type: Permanent

Location: Burton and Lichfield

Hours: 40 hours per week

Competitive Salary & Benefits

At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do.

We are entering an exciting period of growth and our 1300 people, doing things the “Hayley Way” along with industry leading customer service are central to our success.

We’re excited to offer a brilliant opportunity for an Onsite Support person working at our customer sites in both Burton and Lichfield.

About the Onsite Support role:

A new role to the team, as our Onsite Support person, you’ll use your commercial acumen to identify opportunities that bring benefits to both the customer and Hayley.

This role acts as a key liaison between our Branch team in Burton and the Onsite Management Team. You’ll be involved in meetings with the site leadership team, act as an escalation point for our stores team and help to cover any holidays or absences across our team.

You’ll use your knowledge of engineering consumables and parts to identify improvement opportunities for the customer, connecting Hayley’s category experts to help drive value and opportunities to tender in new category areas.

You’ll be hot on your KPI’s and know where we are tracking against our targets in conjunction with the branch team. Excellent knowledge of ERP systems is essential.

We are a small team with a desire to drive customer service excellence for our client, you’ll need to be a team player, from ensuring the site is tidy, to jumping into supporting the stores team to identifying an opportunity where we can supply parts in a new area.

This is a great role for someone who is a true allrounder, that loves to get stuck in, who is driven with a sales orientated outlook.

Finally, housekeeping and site cleanliness is everyone’s responsibility as well as Health, safety and wellbeing.

What we’re looking for in our Onsite Support person:

Excellent sales style drive and commercial acumen.
Experience within the MRO (Maintenance, Repair & Operations) industry or similar crossover experience would be greatly beneficial.
Experience working in stores management procurement would be ideal, however not essential.
Ability to communicate effectively with individuals across various levels within the organisation is essential, as the role requires direct collaboration with the customer engineering team.
Full driving licence is essential.
Customer-focused, driven to provide consistently high levels of service.
Basic computer skills, including experience in using Microsoft Office.
Able to prioritise workload and work as a part of a team.

What you’ll get in return: