Onsite Service Desk Analyst – SC Clearance

Leidos; Ham; On-site; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Flexible benefits

Flexi-Time Working

Job summary

Leidos UK is seeking a Service Desk Analyst to join our Whiteley team on a permanent, full-time basis. The role is onsite in Whiteley, Hampshire, supporting internal and external customers and resolving technical issues.

You will work on 8-hour shifts between 08:00 and 18:00 and must be eligible for UK Security Clearance (SC). Reporting to the Service Desk Manager, you will diagnose hardware, software, networking and VPN issues, log incidents, and provide remote assistance while maintaining high

Qualifications

• Experience supporting Windows operating systems and Microsoft Office apps.
• Strong customer service skills with a focus on user experience.
• Clear Verbal and written communication abilities.
• Proactive, collaborative and able to learn from colleagues.

Responsibilities

• Provide technical support for hardware, software, networking and telecoms.
• Diagnose, troubleshoot and resolve technical incidents and escalate when needed.
• Log and manage incidents, maintain ownership of the customer experience.
• Provide remote support, VPN connectivity assistance and device support.
• Develop and maintain process documentation and user guides.
• Communicate system alerts, updates and outages to users.

Skills

Windows OS

Outlook & Office

Customer service

Communication

Problem solving

Proactive learning

Team work

Job description

Leidos UK is seeking a Service Desk Analyst to join our Whiteley team on a permanent, full-time basis. The role is onsite in Whiteley, Hampshire, supporting internal and external customers and resolving technical issues.

You will work on 8-hour shifts between 08:00 and 18:00 and must be eligible for UK Security Clearance (SC). Reporting to the Service Desk Manager, you will diagnose hardware, software, networking and VPN issues, log incidents, and provide remote assistance while maintaining high