Onsite Service Desk Analyst – IT & AV Support (12-Month)

VIQU IT; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

VIQU IT is seeking a customer-focused Service Desk Analyst to provide IT support across service desk tickets, desktop issues, AV and meeting room technology in Cambridge. The role is on-site five days a week as part of a 12-month contract.

The successful candidate will demonstrate strong communication, a proactive approach and a commitment to delivering a positive user experience, with experience in Windows 10/11, Microsoft 365 and AV systems.

Qualifications

• Experience in IT service desk or IT support environment.
• Proficient in Windows 10/11 desktop support and troubleshooting.
• Hardware, software and peripheral troubleshooting.
• Experience handling incidents and requests via a ticketing system.
• AV and meeting room technology support.
• Microsoft 365 support experience.
• Excellent customer service and communication skills.
• Strong troubleshooting, prioritisation and problem-solving abilities.

Responsibilities

• Manage and resolve service desk tickets and user requests per SLAs.
• Provide hands-on desktop support for hardware, software, and Windows issues.
• Support meeting rooms, AV equipment, and conferencing technology.
• Troubleshoot IT issues and escalate when necessary.
• Provide clear updates to users throughout resolution.
• Assist with IT equipment setup, deployments, and on-site support.
• Collaborate with IT teams to ensure timely issue resolution.

Skills

IT service desk experience

Windows 10/11 troubleshooting

Hardware, software and peripheral

Incidents and service requests via a

AV and meeting room technology support

Microsoft 365 support experience

Customer service & communication

Troubleshooting & prioritisation

Tools

Ticketing system

Microsoft 365 software

Job description

VIQU IT is seeking a customer-focused Service Desk Analyst to provide IT support across service desk tickets, desktop issues, AV and meeting room technology in Cambridge. The role is on-site five days a week as part of a 12-month contract.

The successful candidate will demonstrate strong communication, a proactive approach and a commitment to delivering a positive user experience, with experience in Windows 10/11, Microsoft 365 and AV systems.