Onsite Security & Soft Services Lead

Bidvest Noonan Group; Greater London; On-site; GBP 35,000 - 48,000; Full time

Job summary

Bidvest Noonan Group is seeking an on-site operations lead to manage day-to-day performance across security, cleaning, and car park services in the Greater London area.

You will drive service excellence, ensure SLAs and KPIs are met, and develop your team through training and supervision, while aligning with client policies and industry regulations.

This role emphasizes proactive problem-solving, budget awareness, and delivering a safe, high-quality experience for the client.

Qualifications

• Experience in a similar role within FM services.
• Ability to manage teams and deliver customer-focused services.
• Strong communication and organisational skills.
• Knowledge of health & safety regulations.

Responsibilities

• Direct and oversee daily front-line tasks for security, cleaning, and car parks.
• Maintain service levels and KPI compliance.
• Inspect sites, manage stock and equipment, and rectify issues.
• Monitor safety incidents and risk management.
• Lead recruitment, scheduling, and payroll processes.
• Foster continuous improvement and innovation.

Skills

Facilities management

Team leadership

Budget management

Interpersonal communication

Customer service

Stakeholder management

Job description

Bidvest Noonan Group is seeking an on-site operations lead to manage day-to-day performance across security, cleaning, and car park services in the Greater London area.

You will drive service excellence, ensure SLAs and KPIs are met, and develop your team through training and supervision, while aligning with client policies and industry regulations.

This role emphasizes proactive problem-solving, budget awareness, and delivering a safe, high-quality experience for the client.