Onsite Learning & Development Onboarding Specialist

Pearson; Fareham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits package

Career development opportunities

Job summary

Pearson TQ is seeking an Advanced Associate, Administrative Support in Fareham, Hampshire, onsite at MoD Southwick Park. You will manage learner documentation, enrolments, inductions and maintain learner records while delivering a positive experience for learners and stakeholders.

This role blends administration with learner-facing activities, including delivering presentations, handling enquiries, and ensuring compliance with funding requirements.

Qualifications

• Experience in administration, customer service or office support.
• Strong organisational skills and attention to detail.
• Confidence managing documentation, records and data accurately.
• Excellent written and verbal communication.
• Full UK driving licence and occasional travel.
• Willingness to learn new systems.

Responsibilities

• Support learner enrolment, induction and onboarding activities across apprenticeship and training programmes.
• Maintain accurate learner records, files and programme documentation.
• Create and update training plans, learner documentation and individual learning records.
• Support learner reviews, progress monitoring and programme administration.
• Deliver learner inductions and facilitate presentations to groups of learners.
• Explain programme requirements, learner expectations and available qualifications.
• Respond to learner, tutor and stakeholder enquiries in a professional and timely manner.
• Ensure learner documentation is completed accurately and in line with funding and compliance requirements.
• Support absence management, withdrawals and learner record updates.
• Process and maintain certification, qualification and recognition of prior learning documentation.
• Maintain databases, learner systems and internal records with a high degree of accuracy.
• Support audit readiness through effective document management and record keeping.
• Collaborate with colleagues across Pearson TQ and external stakeholders to ensure an outstanding learner experience.
• Travel to learner locations when required to support enrolments and induction delivery.
• Provide administrative support across the wider team as required.

Skills

Admin experience

Customer service

Data handling

Attention to detail

MS Office

Tools

Microsoft Office

Job description

Pearson TQ is seeking an Advanced Associate, Administrative Support in Fareham, Hampshire, onsite at MoD Southwick Park. You will manage learner documentation, enrolments, inductions and maintain learner records while delivering a positive experience for learners and stakeholders.

This role blends administration with learner-facing activities, including delivering presentations, handling enquiries, and ensuring compliance with funding requirements.