Onsite IT Systems Admin — Windows & Server Expert

Reed Technology; England; On-site; GBP 27,000 - 45,000; Full time

Job summary

Reed Technology is seeking an IT Systems Administrator to join our Southampton team on a full-time, on-site basis. You will monitor and respond to IT service requests, troubleshoot hardware and software issues, and support core IT services in a Windows environment.

You will manage server infrastructure, assist with on-site desktop support, and help keep systems up-to-date. Travel to Luton may be required occasionally, and a full UK driving licence is essential.

Qualifications

• Experience in a Systems Administration or IT infrastructure support role.
• Hands-on experience with Windows-based server and desktop environments.
• Knowledge of server, storage, and virtualisation best practices.
• Experience with backup and recovery solutions (e.g., Veeam).
• Exposure to business applications such as WinMan, DDM and Sunrise is preferred.
• Experience in manufacturing environments and familiarity with PLM/MRP or shop-floor systems is advantageous.
• HNC or degree in IT is preferable but not essential.
• Full UK driving licence is essential (travel to Luton).

Responsibilities

• Monitor and respond promptly to requests logged through the IT Service Desk ServiceNow.
• Troubleshoot and resolve hardware, software, and systems issues, escalating as needed and arranging replacement or repair of faulty equipment or components.
• Provide on-site desktop and laptop support, including device preparation, imaging, deployment, and lifecycle management.
• Support core IT services such as user accounts, access permissions, mobile devices, voicemail, and day-to-day endpoint administration.
• Support, configure, maintain, and upgrade server infrastructure, business systems, and related IT services.
• Administer and support third-party business applications, including WinMan, DDM, and Sunrise.
• Support the leaver process by ensuring accounts are managed appropriately and company equipment is identified and returned.
• Contribute to system improvements by researching issues and making recommendations for infrastructure and service enhancements.
• Provide on-site IT support to the Luton Sales and Service site, currently once a week.
• Assist with on-boarding and off-boarding of users, ensuring new starters have the appropriate devices, workplace setup, system access, and permissions required to perform their roles.
• Deliver IT induction and user guidance covering support processes, essential systems, and basic IT tools and practices.
• Develop and maintain a strong understanding of the organisation's core systems, infrastructure, and business applications.

Skills

Systems administration

Windows-based environments

IT infrastructure monitoring

Problem solving

Education

HNC/degree in IT or related

Tools

WinMan

DDM

Sunrise

Veeam

ServiceNow

VMware

Backup & recovery

Job description

Reed Technology is seeking an IT Systems Administrator to join our Southampton team on a full-time, on-site basis. You will monitor and respond to IT service requests, troubleshoot hardware and software issues, and support core IT services in a Windows environment.

You will manage server infrastructure, assist with on-site desktop support, and help keep systems up-to-date. Travel to Luton may be required occasionally, and a full UK driving licence is essential.