Onsite IT Support Technician Level 2

Shared Services Partnership; Winchester; On-site; GBP 29,000 - 32,000; Full time

Job summary

Hampshire County Council's IT Service is seeking an Onsite IT Support Technician to join the 2nd Level Support team in Winchester. The role involves providing desktop support, user equipment provisioning, and meeting room tech management, ensuring Windows and Microsoft 365 services stay available and effective.

You'll diagnose routine incidents, configure devices, maintain inventories, and contribute to IT projects. Occasional travel to other Hampshire locations is required.

Qualifications

• Experience in an IT support environment.
• Good knowledge of Windows and Microsoft 365.
• Strong customer service and communication skills.
• Ability to diagnose and resolve technical issues efficiently.

Responsibilities

• Provide onsite technical support for laptops, desktops, peripherals and meeting room technology.
• Diagnose and resolve straightforward IT incidents and service requests.
• Configure, deploy and maintain end-user equipment.
• Carry out meeting room technology checks and ensure rooms are ready for use.
• Support Windows and Microsoft 365 environments.
• Maintain equipment inventory records and stock information.
• Escalate complex issues to specialist teams with clear diagnostics.
• Produce user guidance and technical documentation as required.
• Contribute to IT projects and service improvements.
• Role based primarily in Winchester with travel to other sites as needed.

Skills

IT support

Windows

Microsoft 365

Customer service

Diagnostic reasoning

Organisation

Teamwork

Tools

Intune

Configuration Manager

Teams Rooms

Job description

Job Reference: HCC625151

Salary Range: £28,697 - £31,573 per annum

Contract Type: Permanent

Closing Date: 18 October 2026

Join Hampshire County Council's IT Service.

We're looking for a motivated and customer-focused Onsite IT Support Technician to join our 2nd Level Support team.

The Role:

This is an excellent opportunity for someone with IT support experience who enjoys solving technical problems, working directly with customers, and developing their technical skills within a large and diverse organisation.

As part of our onsite support team, you'll provide technical assistance across desktop support, user equipment provisioning, and meeting room technology. You'll support colleagues working across Hampshire County Council, ensuring that devices, Microsoft 365 services, and collaboration technology remain available and effective.

What you’ll do:

In this varied role, you'll:

• Provide onsite technical support for laptops, desktops, peripherals and meeting room technology
• Diagnose and resolve straightforward IT incidents and service requests
• Configure, deploy and maintain end-user equipment
• Carry out meeting room technology checks and ensure rooms are ready for use
• Support Microsoft Windows and Microsoft 365 environments
• Maintain equipment inventory records and stock information
• Escalate more complex issues to specialist support teams with clear diagnostic information
• Produce user guidance and technical documentation where required
• Contribute to IT projects and service improvement initiatives
• This role is primarily based in Winchester and will require travel to other Hampshire County Council locations when needed

What we’re looking for:

You’ll have:

• Experience working in an IT support environment or relevant technical experience
• Good knowledge of Microsoft Windows and Microsoft 365
• Strong customer service and communication skills
• The ability to diagnose and resolve technical issues logically and efficiently
• Excellent organisational skills and the ability to prioritise workloads
• A positive, collaborative approach and enthusiasm for learning new technologies.

Experience supporting meeting room technology, audiovisual equipment, Microsoft Teams Rooms, Intune, Configuration Manager or similar device management tools would be advantageous but is not essential.

Hampshire County Council is recognised nationally asone of the highest performing local authorities in the UK. A modern, forward‑looking local authority, it offers a pleasant, supportive, and collaborative working environment. At Hampshire County Council, you'll be part of a supportive and knowledgeable IT team delivering services that make a real difference to colleagues and residents across Hampshire.

We're committed to developing our staff and offer opportunities to learn new skills, gain experience across a broad range of technologies, and progress your career within one of the largest local authorities in the country. H ampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through ourinternal development programmes and trainingand offer a competitive salary and benefits package .

This post is subject to Non-Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years in order for clearance to be obtained.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.