Onsite IT Support Engineer

Litmus7; Greater London; On-site; GBP 35,000 - 56,000; Full time

Job summary

Litmus7 is seeking experienced Senior Onsite IT Support Engineers to join our regional support teams in Greater London. You will act as a technical resource delivering end-user support, handling hardware lifecycle tasks, and ensuring smooth IT operations in a fast-paced environment.

You will manage VIP and AV support needs with professionalism, perform IMAC across endpoints, and contribute to security and regulatory compliance while collaborating with cross-cultural teams.

Qualifications

• 4–10 years of onsite IT support experience.
• Strong Windows, macOS and mobile OS skills.
• Familiarity with AV systems, VoIP, and enterprise hardware.

Responsibilities

• Provide full-scope IMAC support across onsite endpoints and peripherals.
• Perform setup, configuration, diagnostics, and troubleshooting of desktops, laptops, mobile devices, and RF equipment; deliver VIP support.
• Maintain AV/conference room technologies and address urgent walkup issues.
• Execute depot services including device imaging, inventory tagging, shipment coordination, and asset lifecycle tracking.
• Manage onboarding and offboarding IT tasks, including user provisioning and deprovisioning across AD, Microsoft Entra, and HRMS platforms.
• Use ServiceNow for incident tracking, resolution documentation, and SLA compliance.
• Participate in monthly patch cycles, software deployment, and ensure endpoint compliance with security and update standards.

Skills

Windows/macOS/mobile OS

Networking fundamentals

VIP & executive support

Documentation & communication

ITIL awareness

Education

ITIL Foundation certification (preferred)

Tools

ServiceNow

ProxyPro

Microsoft Entra (Azure AD)

Ivanti MDM

Job description

We are seeking experienced Senior Onsite IT Support Engineers to join our regional support teams across multiple global offices. In this role, you will serve as a key technical resource, delivering end-user support, executing hardware lifecycle tasks, and ensuring smooth day-to day IT operations in a fast-paced, multi-cultural environment. This position demands advanced technical expertise, a strong customer service mindset, and the ability to manage VIP and AV support needs with professionalism and urgency.

What You'll Do:

• Provide full-scope IMAC (Installs, Moves, Adds, Changes) support across onsite endpoints and peripherals.
• Perform setup, configuration, diagnostics, and troubleshooting of desktops, laptops, mobile devices, and RF equipment. Deliver white-glove VIP support for executive users and manage real-time escalations.
• Maintain and support AV/conference room technologies, addressing urgent walkup issues with responsiveness and discretion.
• Execute depot services including device imaging, configuration, inventory tagging, shipment coordination, and asset lifecycle tracking.
• Manage onboarding and offboarding IT tasks, including user provisioning and deprovisioning across Active Directory, Microsoft Entra, and enterprise HRMS platforms.
• Use ServiceNow for incident tracking, resolution documentation, and SLA compliance.
• Participate in monthly patch cycles, software deployment, and ensure endpoint compliance with security and update standards.

Required Skills and Qualifications:

• 4-10 years of hands‑on experience in onsite IT support or end‑user computing environments. Advanced proficiency in Windows, macOS, and mobile OS platforms (iOS/Android).
• Solid knowledge of networking fundamentals (Cisco/Meraki), AV systems, and VoIP technologies. Expertise in support platforms and tools including ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM solutions like Ivanti.
• Familiarity with IT asset management practices and frameworks such as ITIL.
• Strong interpersonal, communication, and documentation skills, with cultural sensitivity for regional users.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent preferred. ITIL Foundation certification and prior exposure to VIP user support highly desirable.