Onsite IT Service Desk Analyst – Manchester

EXL; Manchester; On-site; GBP 30,000 - 36,000; Full time

Job summary

EXL is hiring a Service Desk Analyst for an on-site role in Manchester. The role requires delivering high-quality IT support, managing Remedy and ServiceNow tickets, and coordinating with suppliers for incident resolution.

ITIL practices guide daily operations. The ideal candidate will demonstrate strong organisational skills, the ability to analyse complex technical information, and a proactive approach to service delivery in a fast-paced environment.

Qualifications

• Experience with ticketing systems Remedy and ServiceNow.
• Strong organisational skills and attention to detail.
• Understanding of ITIL best practices and service management.

Responsibilities

• Provide high-quality IT support to users, internal stakeholders and suppliers.
• Manage incident tickets and coordinate with suppliers for resolution.
• Apply ITIL processes to incidents and requests in a timely manner.
• Work on-site in Manchester to support hands-on training and development.

Skills

ITIL

Remedy

ServiceNow

Troubleshooting

Communication

Stakeholder management

Tools

Remedy

ServiceNow

Job description

EXL is hiring a Service Desk Analyst for an on-site role in Manchester. The role requires delivering high-quality IT support, managing Remedy and ServiceNow tickets, and coordinating with suppliers for incident resolution.

ITIL practices guide daily operations. The ideal candidate will demonstrate strong organisational skills, the ability to analyse complex technical information, and a proactive approach to service delivery in a fast-paced environment.