Onsite IT Service Desk Analyst (Manchester)

Ex; Manchester; On-site; GBP 26,000 - 36,000; Full time

Job summary

EXL is seeking a Service Desk Analyst to join our on-site team in Manchester. You will deliver high-quality IT support to users, manage incidents, and coordinate with suppliers to resolve issues using Remedy and ServiceNow.

The role requires a solid understanding of ITIL practices, strong organizational skills, and excellent cross-team communication. You will work hands-on in a fast-paced environment to maintain service levels and customer satisfaction.

Qualifications

• Experience with ticketing systems Remedy and ServiceNow.
• Knowledge of ITIL best practices.
• Strong organisational skills and ability to work under pressure.
• Excellent cross-team communication.

Responsibilities

• Respond to IT incidents and service requests.
• Coordinate with suppliers and internal teams to resolve issues.
• Maintain and monitor ticketing system status.
• Provide on-site support in Manchester and hands-on assistance.

Skills

ITIL

Troubleshooting

Communication

Tools

Remedy

ServiceNow

Job description

EXL is seeking a Service Desk Analyst to join our on-site team in Manchester. You will deliver high-quality IT support to users, manage incidents, and coordinate with suppliers to resolve issues using Remedy and ServiceNow.

The role requires a solid understanding of ITIL practices, strong organizational skills, and excellent cross-team communication. You will work hands-on in a fast-paced environment to maintain service levels and customer satisfaction.