Onsite IT Service Desk Analyst (Level 1–2)

DXC Technology Company; Farnborough; Presencial; GBP 30.000 - 38.000; Jornada completa

Descripción de la vacante

DXC Technology is seeking a Service Desk Analyst to join our on-site team in Farnborough. You will be the first point of contact for users, delivering professional Level 1 and Level 2 IT support and ensuring high-quality, timely resolutions within our ITIL-aligned framework.

You will diagnose issues across Windows, Microsoft 365, AD, VPN and network connectivity, handling incidents, service requests and major incidents as needed, while maintaining clear communication with users throughout the

Formación

• Experience in IT service desks or helpdesks providing Level 1/2 support.
• Strong troubleshooting across Windows 10/11, Microsoft 365 apps, AD, and networking.
• Excellent communication and ability to explain technical issues to non-technical users.

Responsabilidades

• Provide Level 1 and Level 2 IT support via phone, email, portal, chat and in person.
• Log, categorize, prioritize and manage incidents and service requests.
• Diagnose and resolve issues at first contact where possible and escalate as needed.
• Maintain ticket records and ensure SLA targets are met.
• Contribute to knowledge base and problem management.

Conocimientos

IT Support

Windows Troubleshooting

Microsoft 365

Active Directory

Networking Basics

End-user Devices

ITSM Basics

Herramientas

ServiceNow

BMC Remedy

Ivanti

Freshservice

Descripción del empleo

DXC Technology is seeking a Service Desk Analyst to join our on-site team in Farnborough. You will be the first point of contact for users, delivering professional Level 1 and Level 2 IT support and ensuring high-quality, timely resolutions within our ITIL-aligned framework.

You will diagnose issues across Windows, Microsoft 365, AD, VPN and network connectivity, handling incidents, service requests and major incidents as needed, while maintaining clear communication with users throughout the