Onsite Field Service Coordinator — Lead & Optimize Service

Rotork; Leeds; On-site; GBP 28,000 - 38,000; Full time

Job summary

Rotork is seeking a proactive Field Service Coordinator in Leeds to manage Field Service Engineers and ensure safe, efficient service delivery. You will coordinate end-to-end service processes, including scheduling, quotations, and invoicing, collaborating with engineers and customers to drive performance and revenue growth.

The role requires close onsite collaboration, strong planning and communication skills, and a focus on safety and compliance within a dynamic service environment in the

Qualifications

• Technical qualification in Mechanical or Mechanical/Electrical engineering (or equivalent practical experience).
• Proven experience in a service coordination, engineering support, or similar operational role.
• Experience operating in a customer-facing and service delivery environment.
• Experience working in a site-based or operational environment where close collaboration with engineers is required.

Responsibilities

• Plan, schedule, and coordinate Field Service Engineers to ensure efficient service delivery and resource utilisation.
• Act as the central point of contact for all service-related activities, managing requests from receipt through to completion.
• Coordinate the end-to-end service process, including job logging, quotations, scheduling, execution, and billing.
• Work closely with engineers and site-based teams to support effective service planning and real-time operational decisions.
• Ensure service activities are delivered safely, compliantly, and in line with company standards and customer expectations.
• Support the improvement of first-time fix rates through effective coordination, planning, and communication.
• Monitor engineer availability, workload, and service priorities to maximise operational efficiency.
• Liaise with customers to provide updates, manage expectations, and deliver a positive customer experience.
• Collaborate with internal stakeholders to ensure timely completion of service work and accurate invoicing.
• Contribute to revenue performance by identifying opportunities for additional service work and ensuring quotations are processed effectively.

Skills

Customer-focused

Coordination

Planning

Stakeholder management

Communication

Education

Technical qualification in Mechanical or Electrical engineering

Tools

FSM

ERP

CRM

Microsoft Office

Job description

Rotork is seeking a proactive Field Service Coordinator in Leeds to manage Field Service Engineers and ensure safe, efficient service delivery. You will coordinate end-to-end service processes, including scheduling, quotations, and invoicing, collaborating with engineers and customers to drive performance and revenue growth.

The role requires close onsite collaboration, strong planning and communication skills, and a focus on safety and compliance within a dynamic service environment in the